Acorn Insurance are providers of specialist car insurance, established for over thirty years. They deal with a high workload of cases, starting with customer enquiries, made either by telephone or through their online quotation form.
They needed a system that would allow their teams to manage email correspondence as swiftly as possible. In a fast-moving industry with many competing providers, it is critical to get the ball rolling on customer quote enquiries and processing under tight deadlines.
How SwiftCase Helped
Results, Return on Investment and Future Plans
We've been using SwiftCase since the early part of 2015. It started off very effective in our main departments so we have introduced it across the company. We like the relatively simple & clean approach meaning we can automate much of our work. Updates come fairly regularly & improve the system each time.
The customisable workflows have been invaluable to our business. We could not run our business without this software.