Case Study: Wealth Management Firm

Executive Summary

A wealth management firm provide financial planning designed to suit clients’ individual long-term requirements. They provide access to a wide range of products and services that can be tailored specifically to clients’ needs, making it easier and simpler for them to manage their wealth. They offer advice ranging from retirement and estate planning, through to investment management.

They needed a system that would allow them to organise client review meetings, letters of acceptance and process wealth management projects for their clients.

  • SwiftCase provided the wealth management firm with a browser-based case management software that automates the full range of their workflow with custom criteria defined by the firm themselves.
  • SwiftCase allowed the wealth management firm to allocate tasks such as client meetings and valuations to staff members with the relevant skills.
  • SwiftCase gave the wealth management firm the ability to record client relationships, important when dealing with financial planning for families and married couples.

Executive Summary

Challenges

  • Since the wealth management firm provide a wide range of wealth-management products, with very specific terms and stages, they needed to be sure they could record monitor their workflows in a precise and efficient manner.
  • Because of the very sensitive nature of financial information, the wealth management firm had to be absolutely sure that the cloud based transfer of client records and documents was completely secure.

How SwiftCase Helped

  • The wealth management firm was able to set up a working system to manage its records and administration, in a short period of time, without needing to employ additional administration staff or develop their own IT solution.
  • SwiftCase provided the wealth management firm with a system to record and organise their tasks in a secure, user-friendly system. Because SwiftCase is cloud-based, the wealth management firm did not have to worry about installing their own software, or hosting a solution themselves. They could simply log on to SwiftCase and get on with their work.
  • The wealth management firm’s work processes are broken down into their distinct stages. At a glance, they are able to see exactly where each of their cases is up to, and can plan and manage their workload accordingly, as well as upload the task-specific documents, that can be accessed securely by staff with the correct permissions.

Results, Return on Investment and Future Plans

  • The new system includes custom criteria unique to the wealth management firm, mapping their businesses’ exact workflow, making their day to day business operations more efficient. They are able to concentrate on providing financial solutions to clients, rather than the administration which makes that possible.
  • The wealth management firm now have the ability to easily share relevant documents with clients, securely and quickly through the system without relying on external email or messaging.
  • The wealth management firm have been able to set up and maintain an efficient business, in an industry with strict legal guidelines, and security considerations, without the expense of extra administrative staff and office space, allowing them to take on new clients and look to expanding in the future.

Results, Return on Investment and Future Plans