Help Desk Management

Simplify support tracking easily from request to completion with Help Desk Management

Provide excellent customer service with SwiftCase help desk management platform. Take appropriate action, manage change requests and address support tickets quickly.

Simplify support tracking easily from request to completion with Help Desk Management

Communicate

Clear communication is vital for an efficient help desk. Prevent time-wasting confusions with SwiftCase's easy-to-use message system. The right information for the right person, if it is irrelevant to clients, it will not be visible to them.

Action tasks at the correct time with SwiftCase automated scheduled email and SMS reminders. Inform clients of the status of their enquiry, allowing them to take appropriate action and avoid chases.


Track

Track

Deliver knowledge-driven support by tracking the history of each task, leaving a comprehensive audit trail. See how and when a job progresses, and who is working on it. Get a clear overview of all your current and past helpdesk communications.

Achieve flow by keeping your work queue free from tasks that require a client or third-party response, using SwiftCase's block and on-hold features.

Approve

Approve

Establish user satisfaction with a robust sign-off process, so outcomes are confirmed, and appropriate users have the opportunity to agree. Automatically assign the right staff at the right stage to drive it through an efficient end-to-end approval workflow and streamline your support.


See how SwiftCase can help you provide excellent customer service, get your free demo now.