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Adopting a new software solution can bring significant boosts inproductivity and efficiency to your business, especially when you arelooking to stay relevant in a competitive market. Whether it is reducingoverheads, introducing new services, or providing better customerservice, you want the best tools available.
One of the main hurdles in making sure new technology is adopted rightacross the board, is reluctance on the part of some staff to embrace thechanges wholeheartedly. If people are settled into their workingpractices, sometimes for many years, then they might very well behesitant.
The right tools for the job
The first step to assuage anxieties about new technology is making theright choice in the first place. Software that brings fantasticproductivity gains in theory, but in practice is not widely used byemployees, is a wasted investment. Get a feel for what staff at differentlevels of your organisation are comfortable working with, and how muchthey could realistically improve with the right instruction andtraining.
Easing nerves
One typical reaction to new technology, particularly with lesstech-savvy workers, is nervousness. Is the software going to be toocomplicated? Are they going to “break something” or disrupt work by notexactly knowing what to do? They might feel like they are being asked todo two jobs: the one you have hired them for already, and the additionalwork of checking and updating a software system.
Realise that one standard set of user guides and training programs arenot going to be right for everybody you employ. Evaluate what isappropriate for an individual employee based on their position in yourorganisation and level of IT expertise.
What are you trying to achieve?
It is one thing to describe the features of a new software platform, butmore important are the goals you are looking to accomplish with thatfunctionality. Be enthusiastic about the benefits for your business as awhole, and for individual users. Emphasise higher productivity and thepotential elimination of bottlenecks and delays. What problems andheadaches crop up again and again? How does the new technology reduce orget rid of them all together?
If you are looking to provide new products and services, how is thatchange being facilitated? How is productivity going to increase on anindividual level? Let staff feel that there is something in it for them,and not just change dictated from above without any consideration forwhat they contribute.
Establish a routine going forward
Make it clear to everybody that transition to the new way of working isnot optional, and have a clear plan and framework for change across theentire organisation. Set work goals for staff that involve them usingthe system. Set a definite end date for the transition, as well asmilestones along the way.
Give managers targets for the staff they supervise, encouragingconstructive feedback. If the pace of adoption is too slow, find out whyand look at ways of solving the problem with their involvement.
How SwiftCase helps
SwiftCase is a powerful business process management platform thatfeatures a clear, intuitive interface accessible on mobile devices aswell as desktop and laptop machines. Configure workflows to your fitwith your company’s best practice and to meet industry standards.
Since SwiftCase is cloud-based, it can be rolled out quickly, with noadditional hardware or installation required. Assign staff a userprofile with the appropriate permissions, granting access to the onlyfeatures and information they need, no more and no less.
If you’re interested in a free, no-obligation demonstration,get in touch today.
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