Before You Add AI, Fix Your Data
Why clean data matters more than the latest AI model.
Read moreAI-Powered Workflow Automation
SwiftCase is the AI workflow platform that automates admin, processes documents, and handles repetitive tasks so your team can focus on clients, not the grind.
The Problem
You've got a CRM that doesn't quite fit. A workflow tool that can't handle exceptions. Analytics that require a data analyst. And a team copying data between all of them.
Manual re-keying across multiple systems. 15+ hours/week per team member.
10+ subscriptions. Zero integration. One tech company unified them all.
1,000+ daily cases routed to 2,300+ experts. Without a platform, that's chaos.
SwiftCase replaces your patchwork of tools with a single, integrated platform. CRM, case management, workflow automation, document generation, and analytics, all built to work together.
The Platform
Not a workflow tool with extras bolted on. A complete operations platform built for complex service businesses.
41 field types. Custom schemas. Full audit trail. Automotive Experts manages 1.75M+ cases with 8 custom schemas.
60+ automation actions. Conditional logic. Insurance brokers run 384 workflows processing 11.8M+ cases.
PDFs, contracts, letters. Legal services use 25+ templates to automate possession proceedings end-to-end.
OLAP cubes. Real-time dashboards. Healthcare providers track 76,400+ diagnostic cases with SLA monitoring.
Xero, Office 365, Slack, Teams, and APIs. Automotive processes 5M+ API calls/year across 6 integrations.
Cyber Essentials certified. UK-hosted. Managing 40,000+ users with role-based access and complete audit trails.
Switchboard deploys AI agents across every channel: voice, chat, WhatsApp, SMS, email. They don't just answer questions. They create cases, update records, and run your workflows.
AI that creates cases, updates records, triggers workflows
Full access to your data, logic, and processes
Guardrails that keep AI on-script for regulated industries
Seamless escalation when AI reaches its limits
Trusted by UK service businesses
0M+ cases processed
Measured Results
These aren't projections. These are results from UK service businesses running their operations through SwiftCase.
Real-time workflow metrics
“The premium per user for this system is worth every penny just for the support you receive. I wish that every system provider I deal with daily were even a fraction of Swiftcase. The system is a self-management, once you know how to use the system then you can run, getting your business as automated as possible.”
“The software itself is amazing for time management and passing files to members of the team to action a task. We've gone from one physical file passed between team members to a virtual file accessible to all team members at any stage in the process. The support from the developers has been second to none.”
“Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage. I love how clearly laid out SwiftCase is making it almost elementary to operate from case to case.”
“The customisable workflows have been invaluable to our business. We could not run our business without this software.”
From the Blog
Thoughts on workflow automation, AI, and building software that lasts.
We'll walk through your current processes and tell you honestly whether SwiftCase can help. No pressure, no pitch deck. Just a conversation.
Integrates with your existing tools