If you saw us at the ILC ClaimsTech 2026 final, this is the operation behind the pitch. SwiftCase is not a chatbot and not a phone system. It is the operating system your claims run on, and it works both sides of every claim at once: lower cost for the business, a fairer and faster experience for the customer, on the same system.
UK-hosted · Cyber Essentials certified · Consumer Duty by design
What SwiftCase actually is
When you hear “AI in claims”, picture the whole stack, not a voice on a phone. The hard part, the engine, the audit, the approvals, the scale, was solved and hardened long before we pointed it at a claim.
A case arrives by phone, text, email, web, or an API call from a system you already run. The platform routes it, automates it, and moves the claim forward. One customer runs 384 active workflows on it.
Each action, who took it and when, written down as it happens. Per case, per actor, per second. Your Consumer Duty file, building itself.
Switchboard agents do not just answer questions. Mid-conversation they search a case, verify identity, update a field or create a case, and on email they draft a reply for a handler to approve. They take real action inside the case.
The agent on your number answers calls and texts with the same case tools, and email has an agent of its own. Web chat and WhatsApp are on the way. The voice is the thinnest, most visible layer. The value is the operating system underneath it.
The spine
The business, carrying the cost, the cycle time and the Consumer Duty obligation. And the claimant, carrying the stress, wanting progress and fair treatment. Most technology serves one side. One platform serves both at once.
The complexity of a real claim
Real claims are not tidy. Watch what the platform does instead of pretending they are, with a named human in the loop and the audit trail writing itself down the side.
When the detail is missing, the platform is designed to flag it, so a gap shows up as a gap and nobody fills it with a guess.
Set the checks in the workflow, and a timeline that does not add up is flagged and routed for review instead of waved straight through.
Tell the agent in its rules what to listen for, and when a customer says they are not coping it puts them straight through to a person.
An engineer sets the value before any conversation. A dispute is recorded on the case and goes back to that named engineer. The AI's rules forbid it to set or negotiate the value.
Proof, not a pitch deck
At scale
40,000 users across seven industries, claims the deepest. UK-hosted, Cyber Essentials certified. This platform has carried production load for ten years.
See customersAn insurer, today
A UK specialist motor insurer in the non-standard segment, around 500,000 policies and more than 750 million pounds in gross written premium, runs email ingestion and task automation on SwiftCase.
Read the case studyBoth sides, proven
Out-of-hours calls, bodyshop chasing and total-loss conversations, across the whole platform rather than from one bot, with consistent first-contact quality at any hour.
Laird year in reviewBuild it yourself?
You could stand up a voicebot in a quarter. The 80% that makes it safe in front of a real claimant is a multi-year build and a permanent team. We have spent a decade on it.
The conversation. A model wired to a telephony stack. It demos beautifully, and you can build it in a quarter.
Workflow engine, audit trail, approval queues, authority limits, escalation, identity, provider failover, per-tenant isolation. That is the platform, and that is us.
Your P&L
The conversation you will have back at the office is about the P&L. Here is where the platform moves it.
Capture the loss in the first minutes, before credit hire, storage and third-party intervention start adding to your biggest number.
Agents run every hour of the year, with structured-first-time data that cuts follow-ups and rework.
Laird cut case creation by seventy per cent, so the claim starts moving sooner: a happier customer and lower spend, at the same time.
Every value human-set, every disclosure symmetric, every change logged with who made it. The evidence file already exists.
Fail over between speech providers mid-conversation, with a second language model on standby if you want one. Your Saturday night does not hang on one speech vendor.
Choose the conversation that wakes your duty manager at 2am: overflow FNOL, out-of-hours intake, or the bodyshop chase queue. We deploy on your data and measure against your own SLA and cost-per-claim. It runs alongside what you have, with no migration and no long lock-in. If it earns its place, you widen it. If it does not, you have spent a month and learned something real.
Go deeper
In production at an insurer and at Laird today. UK-hosted, Cyber Essentials certified, Consumer Duty by design. Let us show you on your noisiest workflow.
