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SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

Platform

  • Platform Overview
  • Workflow Engine
  • Case Management
  • CRM
  • Document Generation
  • Document Extraction
  • Context Graph
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  • Why SwiftCase

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  • About
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  • Our Team
  • Adam Sykes
  • Nik Ellis
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Cyber Essentials CertifiedGDPR CompliantUK Data Centres

The screenshots on this page are SwiftCase's own screens, filled with made-up firms, cases and people, so no client's data is on show.

© 2026 SwiftCase. All rights reserved.

Platform

Documentsthatwrite
themselves.

Template-based document generation that pulls data from your cases and contacts. Letters, reports, contracts, invoices. One click, professional output. No copy-paste. No typos.

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Template Builder

Build once. Generate forever.

Create templates with merge fields. Click generate. Get perfect documents every time.

Merge Fields

Pull data straight from your cases and contacts. Names, dates, amounts, custom fields. One template, thousands of personalised documents.

Headers & Footers

Consistent branding on every page. Logos, page numbers, document references. Professional output without manual formatting.

Cover Pages

First impressions matter. Add cover pages to reports, proposals, and formal documents. Automatic or on-demand.

PDF Output

Generate finished PDFs, ready to send and filed on the case. When the output is data rather than a letter, the same engine produces CSV.

Dynamic Tables

Tables that grow with your data. Line items, schedules, lists of parties. No manual row counting.

Images & Logos

Embed images from records. Signature captures, photos, company logos. Visual documents, automatically populated.

How It Works

Data in. Document out.

Your templates contain merge fields that pull live data from cases, contacts, and organisations. When you generate, everything is filled in automatically. Dates, names, amounts, addresses. All accurate, all consistent.

  • Build templates in the editor, with merge fields
  • Map fields to your case and contact data
  • Generate from any record with one click
  • Output as a finished PDF
  • Automatically save to case file with audit trail
The assessment report, with each finding rated and given a priority. Generated by SwiftCase for Larkhythe Fire Safety.

Other firms' documents

A home survey looks nothing like an ECG report

Nor should it. Each firm's documents come out in its own layout, filled in from what the case already holds. Below are a home survey, a carbon footprint, an ECG report, a complaint response and an invoice.

The sun and moon switch a screen between light and dark, and a click opens it full size.

See all 77 screens in the product tour
A home survey a buyer can follow, with each part of the house rated.Lisle Garrow Chartered Surveyors, chartered surveying
The footprint by scope, compared with last year, and what to do about it.Irkfield Carbon, carbon footprint reporting
A signed-off ambulatory ECG report referrers can act on the same day.Linnetfield Cardiac Diagnostics, ambulatory ECG reporting
The final response, in plain English.Sallowmere Home Services, complaints handling
The medical report, with the prognosis and the expert's statement of truth.Wrenhallow Medico-Legal, medico-legal reporting
A repair authorised, with the estimate broken down.Calderwick Assessors, vehicle damage assessment
The invoice raises itself from the case, to the client's terms.

Automation

Generate without clicking.

Trigger document generation from workflows. When a case closes, generate the letter. When a payment is received, generate the receipt. Automatic and reliable.

Workflow Triggered

Generate documents automatically when cases reach certain statuses. Closure letters, confirmations, reports. No manual intervention.

Auto-Email Attachment

Generate and attach to emails in one action. The right document to the right person, automatically.

Batch Generation

Generate hundreds of documents at once. Mail merges, renewal notices, bulk correspondence. Click once, done.

Version Control

Every generated document saved with case. Full history of what was sent to whom, and when.

What You Can Generate

Any document your business needs.

Letters

Client correspondence, confirmations, notifications

Contracts

Agreements, terms, engagement letters

Reports

Assessment reports, summaries, analysis documents

Invoices

Billing documents with line items and totals

Forms

Pre-filled application forms, declarations

Certificates

Completion certificates, attestations

Industry Applications

Documents that meet your standards.

Insurance

Policy documents, claim acknowledgements, settlement letters. Compliant templates with the right wording every time.

Legal

Client care letters, contracts, court bundles. Merge case data into legally-approved templates.

Property

Survey reports, valuations, condition schedules. Professional documents from field data.

Healthcare

Patient letters, referrals, discharge summaries. Clinical templates with correct information.

Common questions

Quick answers about document generation.

What document formats does SwiftCase support?

SwiftCase generates documents as PDF, and data files as CSV. You can create branded templates with headers, footers, cover pages, and logos in SwiftCase's template editor.

Can documents be generated automatically?

Yes. Document generation can be triggered automatically by workflow actions. When a case reaches a certain status, a document is generated without any manual intervention. For example, a settlement letter can be created automatically when a claim is resolved, or a welcome pack generated when a new client is onboarded.

How do merge fields work in document templates?

Merge fields use a simple syntax to pull data directly from your cases, contacts, and organisations. Names, dates, amounts, addresses, and any custom fields are inserted automatically. Templates also support conditional sections that only appear when certain criteria are met, and dynamic tables that grow with your data.

Can generated documents be sent automatically?

Yes. Workflow actions can generate a document and immediately attach it to an outbound email in a single step. Documents can also be made available through client portals for self-service access, or saved directly to the case file with a full audit trail of who generated it and when.

Does SwiftCase support e-signatures on documents?

Partly. SwiftCase has a signature field, so a person can sign on screen, on a form or in the portal, and the signature is saved to the case where your templates can merge it into documents. Sending documents out to a separate e-signature service is not built in, though one can be connected through the configurable API connections.

Stop copying and pasting.

Documents generated from your data, in your templates, to your standards. See how document generation fits into your workflow.

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