One insurance broker processes 11.8M+ cases. One automotive service handles 1,000+ cases every day. When volume scales, manual processes break. SwiftCase is built to hold.
The Problem
Every operations team hits a ceiling. More cases means more staff, more errors, and longer turnaround times. Here's what breaks first.
Hours spent assigning cases. Delays before work even starts.
Automatic routing based on rules, workload, skills, or geography.
Managers don't know queue status until it's too late.
Real-time dashboards showing every case, every status, every SLA.
Different staff, different approaches. Quality varies wildly.
Workflows enforce consistent steps. Every case follows the same process.
More volume = more headcount. Costs scale linearly.
Automation absorbs volume growth, so the same team takes on more.
Not a system designed for small teams then stretched to handle scale. SwiftCase was built to process millions of cases without breaking.
Cases automatically assigned based on workload, skills, location, or custom rules. No manual triage required.
384 active workflows at a single customer, each one automating its steps as the case moves on.
Live visibility into queues, SLAs, and team performance. Spot bottlenecks before they become problems.
Automatic escalation when deadlines approach. Visual indicators. Manager alerts. A deadline is seen before it is missed.
Process hundreds of cases at once. Bulk status updates, assignments, communications: all in one go.
Ingest cases from any source. Webhooks, REST APIs, file imports: scale without manual data entry.
These aren't projections or theoretical maximums. These are actual case volumes from real organisations using SwiftCase today.
Processes millions of motor insurance cases with automated document validation, deadline tracking, and multi-party coordination.
Coordinates expert witness assessments across 2,300+ engineers, handling 1,000+ new instructions every day.
Manages sample collection, chain of custody, and results delivery with complete compliance documentation.
Screenshots
New work opens its own case and goes to someone with room for it. The board shows where it's backing up.
The sun and moon switch a screen between light and dark, and a click opens it full size.
See all 77 screens in the product tourFrom case creation to completion, every step is optimised for throughput without sacrificing quality or compliance.
Cases created via API, email, web forms, or integrations. No manual data entry bottleneck.
Rules-based assignment to teams, individuals, or queues based on case type, workload, or skills.
Automated workflows drive each case through required steps. Documents generated, notifications sent, deadlines tracked.
Dashboards show queue status, SLA compliance, and team performance. Managers see everything.
Cases approaching deadlines escalate automatically, so they are picked up in time.
Any industry with case volume that outgrows spreadsheets and email.
See how SwiftCase handles high-volume operations. We'll show you the workflows, the dashboards, and the automation, configured for your case types and volumes.
