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SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

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The screenshots on this page are SwiftCase's own screens, filled with made-up firms, cases and people, so no client's data is on show.

© 2026 SwiftCase. All rights reserved.

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Dashboardsyourteamwilluse.
Notdashboardsthatlookgoodindemos.

Real OLAP pivot tables. KPI alerts. Scheduled reports that arrive without anyone pulling them. Analytics that answer questions, not analytics that create more work.

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7
Widget Types
Charts, tables, maps, and more
OLAP
Pivot Tables
Real analysis, not flat tables
Synced
Data
Refreshed through the day

The Problem

Reports shouldn't be a full-time job

✗

Excel exports that take an hour to prepare

Live dashboards that update automatically

✗

Reports that are out of date by the time they're read

Data synced through the day

✗

BI tools that cost more than your CRM

Analytics included in the platform

✗

Data analysts needed for basic questions

Self-service exploration for everyone

Visualisation Types

Every chart type you need

Build dashboards that tell the story. Mix and match widget types to create views that work for your team.

A horizontal bar chart of open cases by workflow, from fire risk assessment down to home survey and valuation.A horizontal bar chart of open cases by workflow, from fire risk assessment down to home survey and valuation.

Bar & Column Charts

Compare values across categories. Stacked, grouped, or simple.

A donut chart of case health: most open cases green, a few amber and red, with the total in the middle.A donut chart of case health: most open cases green, a few amber and red, with the total in the middle.

Pie & Donut Charts

Show proportions at a glance. Perfect for status breakdowns.

A line chart of cases instructed each month, climbing steadily over the year.A line chart of cases instructed each month, climbing steadily over the year.

Line & Area Charts

Track trends over time. Spot patterns and seasonality.

A saved pivot table of open cases by client and stage.A saved pivot table of open cases by client and stage.

OLAP Pivot Tables

Drill down into any dimension. Slice, dice, and explore your data.

Two gauges for a medico-legal firm: 38.8 days to report on average, and 24 reports at risk.Two gauges for a medico-legal firm: 38.8 days to report on average, and 24 reports at risk.

KPI Gauges

One figure on a dial, green while it's low and red as it climbs.

A map of the North West with a medico-legal firm's medical experts as bubbles, sized by their usual cases a week and coloured by speciality.A map of the North West with a medico-legal firm's medical experts as bubbles, sized by their usual cases a week and coloured by speciality.

Geographic Maps

Plot people, sites or cases by location. Heat maps included.

A status flow chart of a vehicle damage workflow, each stage in its own colour, from new instruction to closed.A status flow chart of a vehicle damage workflow, each stage in its own colour, from new instruction to closed.

Sankey Diagrams

See how cases flow from stage to stage, and where they pile up.

An operations dashboard: open cases, new this month, at risk, overdue and turnaround tiles above a bar chart of open cases by workflow, a case health donut and a monthly line chart.An operations dashboard: open cases, new this month, at risk, overdue and turnaround tiles above a bar chart of open cases by workflow, a case health donut and a monthly line chart.

Custom Dashboards

Combine any widgets. One view for everything that matters.

Screenshots

Where the work sits, and what it earned

A vehicle damage firm's open cases by stage and handler, how its cases flow between stages, and its fees by month and by client. Last, a medico-legal firm's expert panel on a map, beside how its reports are going.

The sun and moon switch a screen between light and dark, and a click opens it full size.

See all 77 screens in the product tour
Where the open work sits, by stage and by who has it.Calderwick Assessors, vehicle damage assessment
How a workflow's cases move from stage to stage, and where they are waiting.Calderwick Assessors, vehicle damage assessment
Fees month by month, adding up to the year.Calderwick Assessors, vehicle damage assessment
This year's fees by client and by the handler who ran the case.Calderwick Assessors, vehicle damage assessment
The medical experts on the panel, on a map by speciality, beside how the reports are going.Wrenhallow Medico-Legal, medico-legal reporting

Capabilities

Analytics that actually work

Real OLAP, Not Fake Pivots

Actual pivot table functionality. Drag dimensions. Drill into cells. Calculate subtotals. The analysis you do in Excel, but live on your real data.

Calculated Metrics

Build derived measures from your data. Percentages, averages, YoY comparisons, custom formulas. No exports required.

KPI Alerts

Set thresholds. Get notified when metrics cross them. Daily SLA breaches trending up? Know before it's a crisis.

Scheduled Reports

Excel, PDF, or email delivery. Daily, weekly, monthly. Management gets reports without anyone pulling them manually.

Row-Level Security

Control who sees what data. Team leads see their team. Directors see everything. Same dashboard, different views.

Public Embedding

Share dashboards externally without login. Client portals, public displays, embedded reports. Secure, controlled access.

Dashboard Builder

One view for everything that matters

Open work by workflow, and which ones are falling behind. The operations dashboard in SwiftCase.

Part of the Platform

Analytics on your own data

No exports. No waiting for overnight updates. Analytics syncs from your SwiftCase data through the day, so what you see stays close to what's happening now.

  • Cases, tasks, and CRM data
  • Workflow execution logs
  • User activity and time logs
  • Communication history
  • Document generation stats
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Common questions

Quick answers about SwiftCase analytics.

What types of reports can I build in SwiftCase?

SwiftCase supports bar charts, column charts, pie and donut charts, line and area charts, OLAP pivot tables, KPI gauges with red/amber/green thresholds, geographic heat maps, and Sankey diagrams for flow visualisation. You can combine any of these widget types into custom dashboards tailored to your team.

Can I schedule automated reports?

Yes. Reports can be scheduled for daily, weekly, or monthly delivery. SwiftCase generates the report automatically and delivers it via email as an Excel or PDF attachment. Management receives up-to-date reports without anyone needing to pull them manually.

Do I need technical skills to create dashboards?

No. The dashboard builder uses a drag-and-drop interface. You select your data source, choose a widget type, and configure it visually. No SQL, no coding, and no data analyst required. Anyone with access can build and customise their own dashboards.

Can I share dashboards with external stakeholders?

Yes. Dashboards can be shared via client portals with role-based visibility controls. You can also embed dashboards publicly for displays or external reporting. Row-level security ensures each user only sees the data they are authorised to access.

How real-time is the analytics data?

SwiftCase analytics syncs from your operational data on a schedule that runs through the day, so there is no overnight ETL to wait for. What you see on your dashboard stays close to what is happening in your system.

See what insights your data could reveal

Bring your questions. We'll show you how SwiftCase analytics can answer them - with your actual data structure, not a demo dataset.

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