We ship continuously. Here's what's been released recently.
Scheduled messages can now be reviewed and cancelled before they send, and integration imports accept spreadsheets as well as CSV.
A card on the claim itself that says whether the estimate is on track or heading for a total loss, with the ten most similar past jobs behind it. In pilot with one customer and off by default.
SMS now goes out through Webex Interact. Delivery receipts, credit reservation, and signed webhooks were rebuilt around it, with the legacy status codes preserved so nothing downstream had to change.
Questions, Dropdown Options, User Relationships, Skills, Allocation Sets, Custom Flags, File Tags and Experts were rebuilt on the new component library, on their existing URLs, so no bookmark or training document broke.
The automation rules index and editor were reworked, each rule now carrying a plain-English summary of what it actually does, on top of a new shared component library.
A signed service-to-service link between Switchboard and SwiftCase, so an agent can summarise a case and act on it rather than just describe it.
The Switchboard admin console was rebuilt end to end: new routing, a unified control set, and every configuration page reworked around it.
Native WhatsApp Business API integration for Switchboard agents. Two-way messaging, media support, and template messages.
Rebuilt analytics with configurable dashboard layouts, scheduled report delivery, and cross-workflow metrics.
Improved email classification accuracy, attachment processing, and multi-language support.
Major workflow engine update with parallel execution paths, conditional branching improvements, and sub-workflow support.
General availability of Switchboard voice agents with DTMF support, call recording, and real-time transcription.
Native Microsoft Teams integration for notifications, case updates, and workflow approvals directly in Teams.
Redesigned document generation with conditional sections, dynamic tables, and batch generation.
Build custom REST APIs on top of your SwiftCase data model without code.
Launch of AI chat agents for customer self-service with verified case access.
Book a demo and we'll walk you through the platform, tailored to your industry and use case.
