We ship continuously. Here's what's been released recently.
Native WhatsApp Business API integration for Switchboard agents. Two-way messaging, media support, and template messages.
Rebuilt analytics with configurable dashboard layouts, scheduled report delivery, and cross-workflow metrics.
Improved email classification accuracy, attachment processing, and multi-language support.
Major workflow engine update with parallel execution paths, conditional branching improvements, and sub-workflow support.
Achieved SOC 2 Type I compliance covering security, availability, and confidentiality trust service criteria.
General availability of Switchboard voice agents with DTMF support, call recording, and real-time transcription.
Native Microsoft Teams integration for notifications, case updates, and workflow approvals directly in Teams.
Redesigned document generation with conditional sections, dynamic tables, and batch generation.
Build custom REST APIs on top of your SwiftCase data model without code.
Launch of AI chat agents for customer self-service with verified case access.
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