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Workflow automation for UK service businesses. Created in the UK.

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Blog

What we've learned
along the way.

436+ articles on automation, operations, and making businesses run better.

After 15 years building workflow automation software, we've learned a few things about what works and what doesn't. This blog is where we share those lessons:practical insights from running real operations for insurance brokers, healthcare providers, legal services, and professional service firms.

We write about workflow automation, AI and voice technology, software engineering, and the operational challenges that growing businesses face. No marketing fluff:just honest perspectives from a team that ships production software every day.

Browse:AI & TechnologyBusinessCase StudiesComparisonsComplianceCustomer SuccessEngineeringGuidesHealthcareIndustry InsightsInsuranceLegalOperationsPodcastsProduct UpdatesProductivityPropertyResearch & DataSecurityUse CasesWorkflow Automation
Everyone wants AI to decide the claim. We built the platform that runs it.
AI & Technology
Everyone wants AI to decide the claim. We built the platform that runs it.
Agentic, touchless claims AI is the hottest thing in insurance in 2026. Most of it is racing to let the machine decide the claim. We took the opposite bet: AI runs the operation, a human owns the money. Here is why that is the version a regulated insurer can actually deploy.
Dr. Adam Sykes
June 18, 2026
8 min read
Read Article

Latest Articles

One platform, both sides of the claim
Insurance
One platform, both sides of the claim
Every claim has two people who need it to go well: the business carrying the cost, and the claimant carrying the stress. Most claims technology serves one side. Here is what it takes to serve both at once, on the same system.
June 18, 2026
8 min read
The AI that talks is the easy 20%
AI & Technology
The AI that talks is the easy 20%
Building a claims voicebot is a quarter's work. Building the platform that makes it safe to put in front of a real claimant is a multi-year programme. Here is the 80 per cent nobody demos, and why it decides the project.
June 18, 2026
9 min read
Where claims AI actually moves your P&L
Insurance
Where claims AI actually moves your P&L
Strip out the demo and the hype, and the case for claims AI is a P&L conversation: indemnity, loss-adjusting expense, cycle time, Consumer Duty and resilience. Here is where a claims operating system moves each line, and where it does not.
June 18, 2026
9 min read
AI & Technology
AI & Technology
Why our AI never agrees a total-loss value
Most claims-AI vendors race to put AI in the customer-facing decision. We deliberately do the opposite. Here's the design we use at Laird Assessors, and why it's the only way to run AI in a regulated process.
May 6, 2026
8 min read
Operations
Operations
7 Signs Your Operations Team Has Outgrown Its Current Systems
The pressure is real but it rarely shouts. Seven signals UK ops leaders can use to tell the difference between 'busy' and 'structurally broken', plus the first move in each case.
April 16, 2026
11 min read
Operations
Operations
The New Operations Leader's First 90 Days : A UK B2B Playbook
You inherited the operation. The board expects a visible win before the first quarter closes. A practical 90-day playbook for UK operations leaders who need to ship, not just learn.
April 16, 2026
13 min read
AI & Technology
AI & Technology
AI Workflow Automation: The Complete Guide for 2026
How AI is transforming workflow automation, from intelligent routing and document processing to voice agents and predictive analytics. With real UK examples.
March 2, 2026
15 min read
Comparisons
Comparisons
Best Kissflow Alternatives for UK Businesses (2026)
Looking for a Kissflow alternative? Compare the top options for UK operations teams including SwiftCase, Power Automate, Nintex, ProcessMaker, and more.
March 2, 2026
10 min read
Comparisons
Comparisons
Best Monday.com Alternatives for Operations Teams (2026)
Looking for a Monday.com alternative for operations? Compare SwiftCase, Asana, ClickUp, Smartsheet, and more for teams that need more than project boards.
March 2, 2026
10 min read
Comparisons
Comparisons
Best Process Street Alternatives for UK Businesses (2026)
Looking for a Process Street alternative? Compare SwiftCase, Kissflow, Tallyfy, SweetProcess, and more for teams that need more than checklists.
March 2, 2026
10 min read
Property
Property
Building Safety Act Compliance: How to Automate Tracking
How property companies automate Building Safety Act compliance tracking for gas safety, EICR, fire risk assessments, and other statutory obligations.
March 2, 2026
8 min read
Case Management vs Workflow Management: What's the Difference?
Workflow Automation
Case Management vs Workflow Management: What's the Difference?
Case management and workflow management solve different problems. Learn when you need each, how they work together, and why the best platforms combine both.
March 2, 2026
12 min read