Switchboard
Voice, chat, WhatsApp, SMS, email - one AI agent across every channel. Connected to your systems. Taking action. Not just responding to queries, but booking appointments, updating cases, and handling real work.
They can tell you your order status. They can't change it. They can explain your policy. They can't file a claim. Switchboard is different.
During a live conversation
Every Channel
Build your agent once. Deploy everywhere. Same conversation logic, same tools, same SwiftCase integration - adapted for each channel.
Instagram, Messenger, and more on the roadmap.
How It Works
Switchboard doesn't just respond - it takes action. Look up customer data. Book appointments. Update cases. Process payments. Real API calls during live conversations.
Every conversation flows into SwiftCase. Cases created. Data captured. Workflows triggered. One source of truth for your entire operation.
Built-in safety. PII detection. Content filtering. Compliance checks. Auto-correction when something's off. Enterprise security without the enterprise hassle.
Switchboard knows when to step aside. It passes the caller to a person with the whole conversation attached, and your team gets a summary rather than a cold transfer.
Use Cases
These aren't demos. They're real deployments handling real customer contact.
First Notification of Loss handled by AI. Data captured, liability assessed, cases created - all from a single call.
Answer FAQs, check order status, route to the right team. 24/7 coverage without the night shift.
Check availability, book slots, send confirmations. Outbound reminders that actually get answered.
Every call answered, even at 2am. Urgent matters escalated. Routine queries logged for morning.
Why Switchboard
Build your agent once. Deploy across voice, chat, WhatsApp, SMS, and email. Same logic, same tools, same data.
Not a chatbot that reads FAQs. Switchboard connects to your systems and does things - books, updates, processes, confirms.
ClaimBotics handles real FNOL calls for insurance companies. This isn't a demo. It's in production.
It hands over with the whole conversation attached, so your team picks up where Switchboard left off and nobody has to repeat themselves.
Compliance built in from the start.
Content safety, PII protection, compliance checks
Secure identity verification before data access
Full trail of every conversation and action
OpenAI + Anthropic with automatic fallback
When it's wrong
An agent that answers at two in the morning has to know when to stop. Switchboard is built to say how sure it is, hand over when it isn't, and keep a record either way.
On email, Switchboard drafts the reply and says how sure it is about it, so a person can see at a glance which ones to read closely before anything goes out.
On the phone and in chat, when a conversation goes beyond what it's allowed to handle, it passes the caller to a person along with everything said so far. Nobody repeats themselves.
Policy guards set what it can and can't say for your regulated work, and every conversation is logged like any other contact, so what the agent did is as checkable as what a person did.
Everything you need to know about putting AI agents on your channels.
Watch an AI agent handle a first notification of loss claim from start to finish. No hold music. No transfers. No forms.
