It answers your phone day and night, finds the caller's case and updates it while they talk, and rings out when SwiftCase asks it to. When a caller wants a person, it puts them straight through. No hold queue.
On the phone
No phone tree and no script to read out. It listens, answers and changes the case while the caller is on the line.
It picks up straight away, at two in the morning as readily as at two in the afternoon. No hold queue, no voicemail.
When SwiftCase needs someone rung, a bodyshop chased or a customer reminded, it places the call. It can press keypad options to get through a phone menu.
Deepgram turns the caller's speech into text as they talk. If it fails mid-call, ElevenLabs or Twilio takes over and the call carries on.
Natural-sounding voices, chosen per agent. You write the greeting, so it introduces itself the way you want it to.
Callers can cut in mid-sentence. It stops, listens and answers what they said, the way a person would.
When a caller wants a person, it transfers them to the number you've set for that agent. It's a straight transfer, and the call's summary can be emailed to your team afterwards.
How It Works
Twilio routes the call to Switchboard
Deepgram transcribes as the caller talks
The language model decides what's needed and uses its SwiftCase tools
ElevenLabs speaks the reply
Changes go through SwiftCase's API and are logged on the case
The details
On outbound calls it can tell when it has reached an answering machine, and either hangs up or leaves the message you've written.
Record an agent's calls if you choose. It ends each call with an outcome and a short summary, and can email the summary and the transcript to your team.
It speaks and understands English, set for UK, US, Australian or Indian English. Other languages aren't available yet.
You write what the agent is for, what it may do and what it must never say, and choose the tools it can use. A caller must match a second detail before it reads or changes their case.
Use Cases
Live at Laird Assessors. Calls after the office shuts are answered, the case found and updated, ready for the morning.
Live at Laird Assessors. It rings the bodyshop, gets through the menu, asks where the repair is up to and writes the answer on the case.
Live at Laird Assessors. It explains the value the engineer has set and the evidence for it, and never haggles.
Our demo call shows it taking a claim from a policyholder and opening the case while they talk.
Enterprise-grade providers you can trust.
Telephony infrastructure
Speech-to-text
Text-to-speech
That's up to you: you write its greeting, so it can say it's an automated assistant from the first sentence. It speaks in a natural ElevenLabs voice and copes with being interrupted.
It puts the caller through to the number you've set for that agent, when they ask for a person or when your rules tell it to. It's a straight transfer, so the person who answers hears the story from the caller. The summary of the call can be emailed to your team when it ends.
English: UK, US, Australian or Indian English. It doesn't speak other languages yet.
We'll ring it in front of you: a live call that finds a case and updates it while you watch.
