Real-time web chat powered by AI. Embed on your website, connect to your systems, and let Switchboard handle conversations. Not a chatbot that reads FAQs. AI that takes action.
Chat Features
Everything you expect from a chat widget, plus AI that actually understands and takes action on behalf of your customers.
Instant message delivery. No polling, no delays. Messages appear the moment they're sent, just like any modern chat app.
See when the AI is thinking. Natural conversation flow with visual feedback. Customers know a response is coming.
Suggested responses for common answers. One tap to reply. Faster conversations, better experience.
Match your brand. Colours, fonts, positioning. The chat widget looks like part of your site, not a bolted-on afterthought.
Seamless transfer to live agents when needed. Full conversation history passed along. No context lost.
Detect language automatically. Respond in the customer's language. Global support without language barriers.
Rich Conversations
Modern chat with rich media support. Images, buttons, carousels, forms. Create engaging conversations that guide customers to what they need.
Found it. Your order is out for delivery today.
Integration
Multiple ways to add Switchboard chat to your website or app. Pick what works for your stack.
Drop a script tag on your site. The chat widget loads automatically. Works with any website or web app.
Native integration for iOS and Android apps. Same AI, native experience. Feels built-in, not embedded.
Simple iframe for quick integration. Works anywhere you can embed HTML. No JavaScript required.
Build your own interface. Call our API directly. Full control over the chat experience.
Use Cases
Answer questions while customers browse. Help them find products, explain features, resolve issues. All without leaving your site.
Chat with visitors, understand their needs, capture details. Qualified leads passed to sales. Tyre-kickers handled politely.
Customers ask about their order. AI looks it up, provides status, handles follow-up questions. No human needed.
Check availability, book appointments, send confirmations. All through a natural chat conversation.
Not a demo video. A live conversation where you can see the AI look up data, take actions, and handle real requests.
