One platform combining workflow automation, case management, and AI agents, built and hosted in the UK for regulated service businesses.
One Platform
Most operations teams cobble together Zapier for automation, Monday for task management, Salesforce for CRM, and a separate AI tool for communications. Each with its own login, its own data silo, its own monthly bill.
SwiftCase replaces all of them with a single platform designed for how UK service businesses actually work.
Built for the UK
Not a US product with a UK reseller. SwiftCase was built in the UK, is hosted in the UK, and is supported by a UK team.
Your case data is hosted in the UK and stored under UK data law. The exception is the AI: the text it works on goes to OpenAI or Anthropic, and Switchboard's speech providers don't all process in the UK.
Government-backed certification for cyber security. Not pending. Certified.
100% UK company. UK-based support team. Real people who answer the phone during business hours.
Data processing agreements, subject access requests, and right to deletion built into the platform. Not bolted on.
Your Way
Rigid SaaS tools force you to change your processes. SwiftCase adapts to how you already work, then automates it.
Design workflows that match how your team actually works. No forcing your processes into someone else's template.
Define your own case types, fields, and relationships. Your data structure, not a generic one.
Generate letters, reports, and forms from your templates with your branding. Consistent, instant, accurate.
50+ automation actions. Build the rules that match your business logic without writing code.
Not a bolted-on chatbot. Switchboard AI agents are connected directly to your case data, so they can verify identities, check statuses, and create cases, on the phone and by text.
Learn About SwitchboardAI handles calls 24/7. FNOL, status enquiries, putting callers through.
AI replies to inbound texts with verified case access. No handler needed.
Classify, extract, draft the reply for a person to approve.
Automated status updates from your workflow. Keep customers informed.
Chasing calls when SwiftCase asks, with the answer written to the case.
Real Results
In production since 2016. Here's what our customers have achieved.
Implementation
We don't hand you login credentials and walk away. Our team embeds with yours during implementation, mapping processes, configuring workflows, training users, and supporting go-live.
Your team helps design it, so they understand and adopt it.
Most operations are live within weeks, not months.
A named implementation lead, not a ticket queue.
UK-based support that knows your system inside out.
Customer Feedback
“The premium per user for this system is worth every penny just for the support you receive. I wish that every system provider I deal with daily were even a fraction of Swiftcase. The system is a self-management, once you know how to use the system then you can run, getting your business as automated as possible.”
“The software itself is amazing for time management and passing files to members of the team to action a task. We've gone from one physical file passed between team members to a virtual file accessible to all team members at any stage in the process. The support from the developers has been second to none.”
“Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage. I love how clearly laid out SwiftCase is making it almost elementary to operate from case to case.”
“The customisable workflows have been invaluable to our business. We could not run our business without this software.”
See detailed feature comparisons against 20+ workflow and automation platforms.
No pitch decks. No pressure. Just a straight conversation about what you need and whether we're the right fit.
