Skip to main content
SwiftCase
PlatformForward-deployedSwitchboardFeaturesSolutionsCase StudiesFree ToolsPricingAbout
Book a Discovery Call
SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

Platform

  • Platform Overview
  • Workflow Engine
  • Case Management
  • CRM
  • Document Generation
  • Document Extraction
  • Context Graph
  • Data Model
  • Integrations
  • Analytics

Switchboard

  • Switchboard Overview
  • Voice AI
  • Chat
  • Email
  • SMS
  • WhatsApp

Features

  • All Features
  • Claims Operations
  • High-Volume Operations
  • Multi-Party Collaboration
  • Contract Renewals
  • Compliance & Audit
  • Pricing
  • Case Studies
  • Customers
  • Why SwiftCase

Company

  • About
  • What is SwiftCase
  • Our Team
  • Adam Sykes
  • Nik Ellis
  • Implementation
  • 30-Day Pilot
  • Operations Pressure Map
  • For Your Role
  • Peer Clusters
  • Engineering
  • Careers
  • Partners
  • Press
  • Research
  • Tech Radar
  • Blog
  • Contact
  • SwiftCase Signal

Resources

  • Use Cases
  • Software
  • ROI Calculator
  • Pressure Diagnostic
  • Pilot Scope Estimator
  • Board Case Builder
  • Free Tools
  • Guides & Templates
  • FAQ
  • Compare
  • Best Practices
  • Changelog
  • Documentation
  • Help Centre

Legal

  • Privacy
  • Terms
  • Cookies
  • Accessibility

Stay in the loop

Cyber Essentials CertifiedGDPR CompliantUK Data Centres

The screenshots on this page are SwiftCase's own screens, filled with made-up firms, cases and people, so no client's data is on show.

© 2026 SwiftCase. All rights reserved.

  1. Home
  2. Features
  3. Compliance & Audit Management

Compliancebydefault.
Notanafterthought.

Every regulated industry needs audit trails. Legal needs AML verification. Insurance needs FCA compliance. Healthcare needs patient confidentiality. SwiftCase logs 100+ event types automatically, so the record builds as the work happens.

Book a Discovery CallSecurity & Compliance
100+
Event Types Logged
Audit trail
Per user
Actions Tracked
Who did what, and when
Built-in
Compliance Gates
Not an afterthought
Instant
Report Generation
Audit-ready exports

The Problem

Regulators don't accept “I forgot”

Missed deadlines. Undocumented decisions. Lost audit trails. Manual compliance checking that gets skipped when things get busy. When the regulator comes calling, “we usually do that” isn't good enough.

No audit trail

Actions happen but nobody knows who did what when.

Missed deadlines

Court dates, notice periods, response times, all tracked manually.

Compliance theatre

Checklists exist but get skipped. Verification is optional.

Automatic Logging

Events logged automatically

Case created
Status changed
Document uploaded
Document generated
Email sent
Note added
Field modified
User assigned
Deadline set
Approval granted
Workflow triggered
Integration called

Plus dozens more event types, logged with no configuration required.

Compliance built into every workflow

Not a separate compliance module. Compliance checkpoints, audit logging, and deadline tracking are built into the platform itself.

Pre-Flight Checks

Mandatory compliance checkpoints before cases progress. AML verification, conflict checks, document validation: built into the workflow.

Deadline Management

Legal notice periods, court deadlines, response times: all tracked with automatic escalations before breaches.

Complete Audit Trail

Actions and changes logged against the person who made them. 100+ event types recorded automatically.

Role-Based Access

Fine-grained permissions at field level. Users only see and modify what they're authorised to access.

Data Retention

Audit log retention set by your plan. Archiving built in. GDPR-compliant data handling.

Regulatory Reports

Generate compliance reports on demand. FCA, ISO, professional body requirements: documented and exportable.

Screenshots

Who did what, and who's allowed to

The case history is written as the work happens, so nobody has to piece it together before an audit.

The sun and moon switch a screen between light and dark, and a click opens it full size.

See all 77 screens in the product tour
The case history in order, with the automatic steps marked.Calderwick Assessors, vehicle damage assessment
Permissions written in plain English, with a summary of what each person can do.
Complaints close to missing their deadline are easy to spot.Sallowmere Home Services, complaints handling

Regulated industries we work in

Different industries, different regulations. Same compliance infrastructure. Configured for your specific requirements.

Legal Services

Compliance requirements:

AML verification on all clients
Conflict of interest checking
Court deadline compliance
Document signing and witnessing
Professional indemnity records

Example: Landlord possession services run AML checks before any proceeding, track all notice periods, and maintain complete case history for litigation.

Insurance

Compliance requirements:

FCA compliance requirements
Claims handling deadlines
Document validation (NCD, licences)
Premium finance regulations
Treating Customers Fairly (TCF)

Example: A specialist insurance broker runs 11.8M+ cases with compliance built into each stage: document validation, deadline tracking, and FCA-ready audit trails.

Healthcare

Compliance requirements:

Patient confidentiality
ISO 9001, 14001, 27001 certifications
Chain of custody for samples
Clinical governance
Accreditation renewals

Example: Diagnostic testing provider maintains ISO certifications across 76,400+ cases with complete chain of custody documentation.

Automotive Expert Witness

Compliance requirements:

GTA/CPR report standards
Expert qualification records
Evidence chain of custody
Court disclosure requirements
Professional body compliance

Example: Automotive experts deliver court-ready documentation across 1.75M+ cases with full audit trails for litigation.

Security & certifications

Compliance requires secure infrastructure. SwiftCase is Cyber Essentials certified, UK-hosted, and GDPR compliant by design.

Cyber Essentials
Certified
UK Data Centres
Hosted in London
GDPR Compliant
By design
RBAC
Fine-grained access

See compliance in action

We'll show you the audit trails, the compliance checkpoints, and the deadline tracking, configured for your regulatory requirements.

Book a Discovery CallView All Capabilities