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SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

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Software Solutions

The right software
for your operations

Whether you need case management, workflow automation, or compliance tools — find the right solution for your team.

Workflow AutomationAudit TrailsReal-Time Dashboards

Case Management Software

Track every case from intake to resolution with automated workflows, real-time dashboards, and complete audit trails. Configurable to your process — no developer required.

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FNOL AutomationReserve TrackingFCA Audit Trail

Insurance Claims Software

Automate the full claims lifecycle with configurable workflows, real-time reserve tracking, and complete FCA-compliant audit trails. Built for UK insurance operations.

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No-Code BuilderConditional LogicSLA Monitoring

Workflow Automation Software

Build and deploy automated workflows in hours, not months. Visual builders, conditional logic, and real-time monitoring let operations teams eliminate manual process steps without writing code.

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Consumer DutyDISP CompliantVulnerable Customers

FCA-Compliant Software

Meet FCA requirements by design, not by audit. Structured workflows, mandatory compliance steps, and automatic evidence generation ensure your operations satisfy Consumer Duty, DISP, and SMCR obligations.

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DISP Deadline TrackingRoot Cause AnalysisFOS Reporting

Complaints management software

Track complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting. Built for UK financial services.

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New BusinessMTAsRenewals

Policy administration system

Manage the full policy lifecycle from new business through renewals to cancellation. Bordereaux reporting, premium finance, and delegated authority workflows included.

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Drag-and-DropNo DevelopersApproval Chains

No-code workflow builder

Build, modify, and deploy automated workflows without writing code. Drag-and-drop process design with built-in governance, SLA tracking, and compliance controls.

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Voice AIOmnichannelSwitchboard AI

Contact centre software

AI agents that handle customer conversations across voice, chat, WhatsApp, SMS, and email. Not chatbots that read FAQs, but agents that take action in your business systems.

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Multi-Channel IntakeAI TriageData Validation

FNOL Software That

Automate first notification of loss intake across every channel. Validate data at point of capture, triage by peril and severity, and create claims files instantly — no re-keying required.

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PDF & Word OutputMerge FieldsConditional Content

Document Automation

Generate letters, reports, schedules, and forms automatically from your case data. Template-based document creation with merge fields, conditional content blocks, and built-in approval routing.

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Process VisibilityTeam CollaborationSLA Tracking

Operations Management

Get complete visibility across your operation. Track every case, task, and deadline in one platform with real-time dashboards, team workload management, and automated escalation — so nothing falls through the cracks.

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Real-Time TrackingBreach PreventionAutomated Escalation

SLA Management

Define SLA targets for every process step, track compliance in real time, and escalate automatically before breaches occur. Built into your operational workflows — not bolted on as an afterthought.

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