WhatsApp Business API integration. Your customers message you on WhatsApp, Switchboard responds with AI that can look up data, take action, and hand off to humans when needed. 2 billion users, one integration.
WhatsApp Features
Everything the WhatsApp Business API offers, powered by AI that understands context and takes action.
Official API integration. Not a workaround. Proper business verification, high throughput, and full feature access.
Pre-approved message templates for outbound contact. Appointment reminders, shipping updates, payment confirmations. Compliant and reliable.
Send and receive images, documents, and location pins. Customers can share photos of damage, receipts, or documents directly in chat.
Full compliance with WhatsApp's messaging rules. Free-form responses within 24 hours, template messages outside. We handle the complexity.
Seamless transfer to human agents. Full conversation history preserved. Pick up exactly where the AI left off.
2 billion WhatsApp users worldwide. Meet customers on the platform they already use every day. No app downloads required.
Message Types
Send and receive all WhatsApp message types. Text, images, documents, locations, and interactive buttons. Create engaging conversations that feel natural.
Standard conversational messages
Pre-approved outbound notifications
Product photos, documents, receipts
PDFs, contracts, forms
Share and receive location pins
Tap-to-respond buttons
Hi, I need to reschedule my appointment
No problem! I can see you have an appointment on Friday at 2pm.
When would you like to reschedule to?
Available slots:
Compliance
WhatsApp has strict policies. We handle the complexity so you don't have to.
Official WhatsApp Business verification. Green tick badge available. Customers know they're talking to a real business.
Automatic handling of 24-hour messaging windows. Templates sent outside windows. Free-form messaging within. All handled automatically.
Proper consent management. Customers opt in before receiving messages. Opt-out handled automatically. GDPR-compliant from the start.
We help you create and submit message templates for WhatsApp approval. Get approved faster with our experience.
Use Cases
Customers message you on WhatsApp. AI responds instantly, looks up their account, and resolves issues. Human backup when needed.
Send reminders 24 hours before appointments. Customers can confirm, reschedule, or cancel with a simple reply.
Shipping notifications, delivery updates, payment confirmations. Proactive communication on the channel customers prefer.
Respond to enquiries instantly. Qualify leads, answer questions, book meetings. All through WhatsApp.
We'll show you a real WhatsApp conversation. AI responding, looking up data, and handling requests. On the channel your customers already use.
