Switchboard can already reply to WhatsApp messages in testing, using the same agent that answers your texts. It isn't switched on for customers yet. If your customers would rather message than ring, we'd like to hear from you.
Where it's got to
In testing, a WhatsApp message reaches the same agent that answers your texts, and it replies in plain text with the same access to SwiftCase.
What isn't there yet: message templates for contacting customers first, pictures and documents sent in, and the switch that turns it on for your customers.
Today
Tell us what your customers message about, and we'll show you the phone and text agents in the meantime.
