Clients. Partners. Engineers. Staff. External organisations. One firm manages 40,000+ users across 4 different user types, each with exactly the visibility they need and nothing more.
The Problem
Complex cases involve multiple parties. Clients want updates. Partners need visibility. Experts need assignments. Managing it all via email creates chaos, delays, and missed information.
Every stakeholder emails for updates. Staff spend hours replying.
Information scattered across inboxes. Nobody knows the current status.
Sensitive data forwarded accidentally. Audit trails impossible.
Each user type sees exactly what they need. Engineers see assignments. Clients see their cases. Staff see everything.
Not just sharing files. Real collaboration with role-based visibility, secure document portals, and complete communication history.
Clients see their cases. Engineers see their assignments. Managers see everything. Each role gets exactly what they need.
Stakeholders upload documents directly to cases. No email attachments, no version confusion.
Each stakeholder type gets relevant updates. Customers don't see internal notes. Engineers don't see billing.
Emails, texts and notes logged against the case, so the history of each interaction is in one place.
Fine-grained permissions. Field-level visibility. Security that scales from 10 users to 40,000.
See who did what, when. Actions and changes logged against the person who made them.
Screenshots
Clients check their own cases. Anyone you're waiting on gets asked early, and nothing goes out until someone approves it.
The sun and moon switch a screen between light and dark, and a click opens it full size.
See all 77 screens in the product tourReal user distributions from real implementations. Not theoretical: these are the actual user types and counts from live platforms.
When cases involve multiple organisations and stakeholder types, you need more than email. You need structured collaboration.
Stakeholders: Insurers, claimants, engineers, repairers, solicitors
Example: Automotive Experts coordinates 2,300+ engineers with 12,500+ client organisations
Stakeholders: Clients, solicitors, barristers, experts, courts
Example: Landlord possession services manage landlords, tenants, bailiffs, and court communications
Stakeholders: Patients, clinicians, referrers, insurers, labs
Example: Trauma support coordinates NHS, legal, financial, and rehabilitation providers
Stakeholders: Clients, surveyors, contractors, lenders, solicitors
Example: Rural surveyors manage landowners, government agencies, and valuers
See how SwiftCase gives every stakeholder exactly the visibility they need. We'll show you the role-based views, the portals, and the communication history:configured for your stakeholder types.
