Clients. Partners. Engineers. Staff. External organisations. One platform manages 40,000+ users across 4 different user types:each with exactly the visibility they need and nothing more.
The Problem
Complex cases involve multiple parties. Clients want updates. Partners need visibility. Experts need assignments. Managing it all via email creates chaos, delays, and missed information.
Every stakeholder emails for updates. Staff spend hours replying.
Information scattered across inboxes. Nobody knows the current status.
Sensitive data forwarded accidentally. Audit trails impossible.
Each user type sees exactly what they need. Engineers see assignments. Clients see their cases. Staff see everything.
Not just sharing files. Real collaboration with role-based visibility, secure document portals, and complete communication history.
Clients see their cases. Engineers see their assignments. Managers see everything. Each role gets exactly what they need.
Stakeholders upload documents directly to cases. No email attachments, no version confusion.
Each stakeholder type gets relevant updates. Customers don't see internal notes. Engineers don't see billing.
Every message, every email, every call:logged against the case. Complete audit trail for every interaction.
Fine-grained permissions. Field-level visibility. Security that scales from 10 users to 40,000.
See who did what, when. Every action logged. Every change tracked. Every user accountable.
Real user distributions from real implementations. Not theoretical: these are the actual user types and counts from live platforms.
When cases involve multiple organisations and stakeholder types, you need more than email. You need structured collaboration.
Stakeholders: Insurers, claimants, engineers, repairers, solicitors
Example: Automotive Experts coordinates 2,300+ engineers with 12,500+ client organisations
Stakeholders: Clients, solicitors, barristers, experts, courts
Example: Landlord possession services manage landlords, tenants, bailiffs, and court communications
Stakeholders: Patients, clinicians, referrers, insurers, labs
Example: Trauma support coordinates NHS, legal, financial, and rehabilitation providers
Stakeholders: Clients, surveyors, contractors, lenders, solicitors
Example: Rural surveyors manage landowners, government agencies, and valuers
See how SwiftCase gives every stakeholder exactly the visibility they need. We'll show you the role-based views, the portals, and the communication history:configured for your stakeholder types.
