Knowing how many hours your staff have been in work in general, orworked on a particular project is essential to productivity assessmentand employee evaluation. The idea is that work can be allocated andprojects planned, with a clear idea of timeframes and outcomes.
Traditionally, businesses have either used paper timesheets filled outby administrators or the staff themselves. Spreadsheets have morerecently been adopted to replace the paper format.
But what are some of the shortcoming of these methods? Is there a better way?
Inaccurate
Timesheets can often be inaccurate and not give a full picture of whatemployees have actually been spending time on. People will oftenstruggle to remember the exact amount of time they’ve allotted for a aparticular task, or when they started work. Self-reporting is notalways as reliable as we’d like to think.
Time-consuming
Having employees fill out timesheets by hand, or track and calculate their ownhours can be time consuming. When your goal is to maximise productivity,this is counter-productive. You want staff to spend their hourscompleting the tasks they’ve been employed for, not unnecessarypaperwork.
Not the best indicator of productivity
The amount of time spent on a task is not always the best indicator of productivity andsuccess. There are a wide range of criteria that can be used to judge ifan employee is using their time effectively. What goals have theyachieved? Have targets been met? Are customers satisfied? When trackingtime, the broader context of work performance overall has to beconsidered, not just hours and minutes spent.
How SwiftCase helps
SwiftCase automatically tracks the time spent on work projects, as well as many other criteria such as financial data, task progress andcustomer satisfaction.
Clear and detailed performance statistics canthen be generated for individual staff members, teams, departments andyour business as a whole. Employees can enter the hours they areavailable for work, as well as the areas they are available to travelto, and the skills they are able to utilise. All in a clear, user-friendly web-based interface accessible on mobile phones andtablets, as well as desktop computers.
Track employee hours outside of the office, and gain clear insight into time taken on projects, and theeffectiveness of your business approach. All without having to fill outpaper timesheets or large, unwieldy spreadsheets.
SwiftCase can automate the process of tracking employee hours, helping you focus on providing an excellent service to clients.
If you’re interested in a free, no-obligation demonstration,get in touch today.
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