The possibility of human error presents challenges varying in scopeand severity across every sector of industry. Mistakes made by employeesmight cause a loss of revenue or a missed deadline for someorganisations, but in fields like engineering or healthcare, the resultscan be disastrous.
In the realms of administration and information technology, humanerror often takes the form of information being incorrectly collected,typed, or even omitted altogether. Businesses that rely heavily on largeamounts of data being processed are at particular risk. As well as theproblems caused by human error, there are large overheads associatedwith the methods adopted to avoid it.
Risk management
You can never operate in an environment free of uncertainty, but youcan strive to identify and evaluate it, in order to minimise any impact. Risk management seeks to achieve this goal without expending resourcesto the point where the business objectives are compromised.
Removing the potential for human error through automation is oneelement of a risk management strategy that can reduce the incidence ofmistakes, but at a manageable cost-point.
Consistency is key
Ensuring the data used by your system is consistently recorded andorganised is key to minimising error. Putting in place coherentstandards for adding and updating information means that human operatorshave less opportunity to cause problems through incompetence andneglect.
If a piece of information is mandatory, then you can stop a processat a particular point until it is entered. You can specify a range ortype of data (such as a numerical value between two set points) anddisallow any entries that don’t conform. While not eliminating thepotential for error completely, a wide range of irregularities can beavoided.
Avoiding duplication
A common example of human error in business administration is theduplication of records. If there are two or more instances of the sameinformation, then issues can arise in areas such as financialtransactions, appointment dates and customer details. Confusion andinefficiency appear, lowering productivity and causing headaches.
Granting staff secure access to one centralised system means thatusers are not working from multiple, separate spreadsheets anddocuments. Everybody is on the same page and able to communicateeffectively, without having to worry about inconsistencies.
Automatic lookup
Being able to utilise pre-existing information for your businessbrings benefits in both accuracy and time saved. For example, instead ofrelying on staff to enter an entire address, a postcode lookup functioncan pull the required details through from a pre-approved database. Carregistrations can be used to automatically populate fields relating toall relevant information pertaining to any vehicle.
By relying on databases hosted by trusted providers for your ownbusiness needs, you can be assured that overall accuracy is greatlyimproved without constant checks and repetitive data entry.
How SwiftCase helps
Swiftcase is a secure, centralised business process platform with arange of features that minimise the impact of human error, allowing youto concentrate on providing excellent services to your customers.
- Reduce data entry errors with workflow automation tools
- Consistent data structure, avoid duplication and redundant data
- Seamless employee collaboration through a clear, user-friendly interface
- Configure fields and forms to ensure you have control over what data canbe input into the system
- Automatic lookup integration, with data from trusted sources
If you’re interested in a free, no-obligation demo,get in touch with ustoday.
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