Traditionally, some of the more powerful BPM systems have had thedisadvantage of being inaccessible to users lacking specialist training,or programming skills. As BPM moves to the cloud and becomesincreasingly common for smaller and medium sized businesses, systemsneed to be user-friendly and straightforward in conveying information.
Rather than being confined to management and IT departments, businessprocess software should be an integral part of your working processes atall levels. A focus on quality user experience means that every employeecan contribute, with a minimum of disruption to work.
An appropriate UX for a wide audience should feel intuitive, guiding theuser towards the information they require, rather than forcing them towade through large amounts of irrelevant data to find it.
Who’s experience?
When talking about user experience, the first question to ask is “Whichuser?”. A regional manager is going to come to a software platform withvery different expectations than those of a delivery driver.
At the most basic level, the range of features and information availablewill vary depending on seniority. While most staff members will onlyhave access to their own tasks, managers will need an overview ofeverybody they supervise. This serves two purposes, to provide focus forstaff, and security for the organisation as a whole.
Having clearly defined workflows for each task designated to any givenstaff member is important for keeping every user on track.
What’s important
If a particular section of a system doesn’t relate to a user’s role,then there is no reason for that person to see it. Decide what’snecessary and what isn’t. Users should login to a system that displaysthe most relevant information to them first, for example, a list oftasks they have been specifically designated.
A BPM user interface should highlight the most urgent information onyour system in a succinct manner, leaving no room for any ambiguity thatcould lead to errors. For example, jobs should be marked with an alertif they are close to a deadline. This is how good UX helps avoid missedand uncompleted tasks.
Client UX
Specifically designing an area of your system for customers, accessiblethrough a secure internet connection, is now standard across manyindustries, whether business-to-business or direct to the end client.
Providing a well-designed method to access relevant information throughyour system improves customer relations and helps retain business. Productivity is increased, because you are able to spend less timechasing up and answering complaints and enquiries.
How SwiftCase helps
SwiftCase is a power cloud-based business process management platformwith a responsive, user-friendly interface.
- On-screen alerts and reminders prominently displayed to avoid missedSLAs and deadlines
- Role-based access with displays configured to user requirements
- Intuitive, coherent design that keeps business goals on track
- Requires no specialist training or coding experience to use
If you’re interested in a free, no-obligation demo,get in touch with ustoday.
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