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The success of any business hinges on making the right decisions at theright time. Judgements on products and services, working methods, hiringand corporate policy can determine whether a company thrives or fails,especially when the impact of these choices aggregates over time.
Decisions can be made a by a centralised team of managers, or delegatedacross an organisation, based on employee seniority and expertise. As abusiness grows, it becomes increasingly important to know which peoplecan be relied on to judge the best course of action in any given areaor department.
A consistent framework
Often decision making is based on subjective criteria and guessing, freeof any consistent framework. But without a clear structure for a pathforward, organisations will struggle to repeat success or avoid pastmistakes. Results are inconsistent and hard to predict, making itdifficult to pin down why a particular business activity is or isn’tworking.
Conclusions need be informed as much as possible by relevant data,preferably collected in real-time. Analysing historic data helps you tosee what activities have made the most impact on your business in thepast, and how that shapes any plans for the future.
Business rules
Having a set of objective criteria by which to make decisions providesclarity, saving time and effort. For example, you might say that if aproject isn’t going to generate at least £10,000 of revenue, then itisn’t profitable to pursue at current cost levels. Or that work for clients who pay within 30days of being invoiced should take priority over those who fail to doso.
After carrying out research and drawing up a cost/benefit analysis,business rules can be implemented across an organisation, streamliningdecision making by cutting out ambiguity and doubt. By automating thesecriteria, you can cut out error-prone human guesswork to a large degree,and be assured of consistency and accuracy based on your predeterminedguidelines.
Delegation
Having a comprehensive understanding of everybody’s role and skillsacross your business means you are far better equipped to delegatejudgements. With a clear hierarchy of responsibility, and how thatshapes business processes, every step of an activity can be assigned tothe appropriate employee at the right time.
Employee performance data relating to accuracy and productivity whendealing with any given task can be factored into which decisions can bereliably delegated, and to whom. If a staff member is consistentlyworking on their own initiative to achieve quality results, you can bemore confident in assigning them judgements in their area of expertise.
How SwiftCase helps
SwiftCase is a powerful business process management platform thatfacilitates better decision making at all levels of an organisation.
- Get a clear framework of your business processes, and identify the pointsat which a decision needs to be made
- Gather accurate data in real-time to make better informed businessdecisions
- Automatically assign decision making tasks at any point in your business process,based on employee roles and skills
- Automate decision making with predetermined criteria, reducingthe potential for human-error
Get in touch today, for a free, no-obligation demonstration.
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