One method of achieving business growth is expanding your geographicreach. If your immediate market is saturated and new clients are thin onthe ground, looking further afield might be the only option. Traditionally, this has meant opening new premises and the overheadsthat go along with that or trying to manage staff from afar, whichbrings its own set of difficulties.
Expanding your area of coverage hopefully results in more work, and thatmeans assigning a higher volume of tasks to employees. Theadministration overheads involved in getting staff with the relevantskills to the right place at the right time can be off-putting. Butautomating this process can cut out cost, time and effort.
Allocation
Automatically allocating staff to work is a far more efficient methodthan trawling through spreadsheets and making phone calls for eachindividual job. Based on predetermined criteria such as area coverage,working hours and skill set, you can assign the workers you need withoutworrying about chasing anybody up.
Automated text messages are sent to request a staff member’savailability. If the job is turned down, the next qualified person ischosen. This process can be overridden with manual assignments ifnecessary. The speed and cost-effectiveness of this method cansignificantly increase a company’s viable range of operations, sometimesby hundreds of miles.
Collaboration
Supervising and communicating with colleagues at a distance can resultin misunderstandings and delays. Keeping everybody on the same page inone office is hard enough, but scattered over a wide area, this can be areal headache.
Using one centralised system, you can ensure that no information isduplicated and that any notes or documents needed by staff are securelystored online. Automated system messages, as well as texts and emails,ensure that staff are reminded of urgent work, along with a record keptof all communication in a searchable log.
Supervision
Managing a business when you are not physically present yourself canseem daunting. If something isn’t working out in another location, itmight be too late before you find out. If you’re making an effort toexpand into new territories, you don’t want to risk losing money or thegoodwill of customers.
By having an overview of all business events in a clear user interfacethat highlights the most urgent business tasks takes the stress out oflong-distance management. Knowing which employees are where, and whatthey are working towards at a glance reduces the need for in-personsupervision or constant checking-up on staff.
SwiftCase is a powerful cloud-based business process management platformthat combines automated allocation, centralised collaboration and aresponsive user interface, allowing fast expansion into new territorieswithout the usual high costs.
Get in touch with us today, for a free, no-obligation demonstration.
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