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SMS not sending
- Check your SMS credit balance.
- Make sure the phone number is correct.
- Check if the task meets all conditions for sending SMS.
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SMS sent but not received
- Verify the phone number is active.
- Check if the message was blocked as spam.
- Ensure the recipient hasn't opted out of messages.
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Automated SMS not triggering.
- Review your workflow settings.
- Check if the task entered the correct status.
- Verify that all conditions for sending are met.
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The SMS template is not working
- Check for typos in your template tags.
- Ensure all required task fields are filled.
- Verify the template is assigned to the correct event.
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Replies not updating tasks.
- Check your reply handling settings.
- Ensure the reply matches the expected format.
- Verify the task is in a status that allows updates.
If these steps don't solve your issue, contact SwiftCase support for help.