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SwiftCase

Privacy Policy

Introduction

Livepoint Software Solutions Ltd, located at Whitfield Business Hub, 188-200 Pensby Road, Heswall, Wirral, CH60 7RJ, UK (referred to as “SwiftCase”, “we”, “us”, or “our”), is registered in England and Wales under Company No. 8408677. As dedicated protectors of your privacy, we adhere to best Internet practices and comply with applicable data protection laws. We serve as the data controller, and we are committed to managing your personal and sensitive data responsibly.

Data Collection

We gather personal information via our website and the SwiftCase platform to facilitate service provision. Data collection includes, but is not limited to:

  • Personal details such as names, email addresses, and other contact information when you register, use our customer support services, enter competitions, or subscribe to newsletters.

  • Payment and billing information for service purchases. We maintain high security for financial data, using it solely with your consent for transactions and refunds.

  • Usage data from our website and platform, including IP addresses, cookie data, and web beacon information, used for user experience enhancement and service optimization.

Purpose and Use of Collected Information

The collected data is employed to:

  • Operate, maintain, and provide the features and functionality of our services.

  • Communicate for support, response to inquiries, and user interaction.

  • Process transactions and communicate transaction-related information such as confirmations and invoices.

  • Deliver marketing materials and updates about new services or promotions based on your communication preferences and explicit consent.

  • Enhance and optimise website functionality and user service interactions.

Google Data Usage

Our application integrates with Google services to enhance your experience. In doing so, we may collect and utilise specific Google user data. This section outlines the nature of the data we collect, how we use it, and the measures we take to protect it.

Data Collection

We may collect the following information from your Google account:

  • Profile Information: Including your name, email address, and profile picture.
  • Contacts: With your explicit consent, we may access your Google Contacts to facilitate features such as sharing and collaboration.
  • Email Functionality: To integrate email functionalities, we may access your Google Email account to send and receive messages.

Purpose of Data Use

The collected Google user data is utilised for the following purposes:

  • Authentication: To verify your identity and provide secure access to our services.
  • Personalisation: To tailor our services to your preferences and enhance user experience.
  • Feature Integration: To enable functionalities such as email send and receive.

Data Sharing

We do not share your Google user data with third parties except:

  • When necessary to provide our services, such as collaborating with service providers who assist in delivering our features.
  • As required by law, in response to legal processes, or to protect our rights and property.

Data Protection

We implement robust security measures to safeguard your data, including:

  • Encryption: Data is encrypted both in transit and at rest.
  • Access Controls: Access to your data is restricted to authorized personnel only.
  • Regular Audits: We conduct periodic security assessments to identify and address potential vulnerabilities.

Compliance with Google’s Limited Use Requirements

Our use of Google user data adheres to Google’s Limited Use requirements. We do not use or transfer the data for serving ads, including retargeting, personalised, or interest-based advertising. Additionally, we do not allow humans to read the data unless:

  • We have your explicit consent for specific messages.
  • It’s necessary for security purposes, such as investigating abuse.
  • It’s required to comply with applicable laws.

Data Retention and Deletion

We keep your Google user data only for as long as you need to provide our services or as required by law. You can request the deletion of your data at any time by contacting us at support@livepointuk.com.

Changes to This Section

We may update this section to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will let you know of any significant changes and get your consent where needed.

Data Sharing and Disclosure

Your personal information is not shared with third parties except as necessary to deliver our services or when required by law. Third-party service providers, such as payment processors, are strictly regulated by privacy obligations aligning with our standards and legal requirements.

Data Security

We implement advanced security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. These include encryption, secure software development practices, and regular security assessments. Our commitment extends to ensuring our service providers adhere to similar standards.

Cookies and Tracking Technologies

We utilise cookies and other tracking technologies to monitor service interactions and store relevant data. You can manage cookies through your browser settings, adjusting preferences as desired.

Your Rights and Choices

As a data subject, you are entitled to:

  • Access, correct, update, or request the deletion of your personal information.

  • Object to our processing of your personal data, request the restriction of processing or seek portability of your data.

  • Opt out from receiving marketing communications at any time.

  • Withdraw consent for data processing where consent is the basis of processing.

  • Lodge complaints with data protection authorities regarding our data handling practices.

Retention of Data

Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, including compliance with legal obligations (e.g., tax or audit requirements).

Changes to Our Privacy Policy

Updates to this privacy policy may reflect changes in legal, technical, or business practices. We will let you know when significant changes are made through our services or other direct communication methods.

Contact Us

If you have questions or concerns about our privacy practices, please email us at dataprotection@swiftcase.co.uk or mail us at Livepoint Software Solutions Ltd, Whitfield Business Hub, 188-200 Pensby Road, Heswall, Wirral, CH60 7RJ, UK.

Effective Date

This policy is effective as of 27th June 2024, with previous versions archived for accessibility.