Author Archives: James Simpson

If you’re looking to increase market share, or turn around a stagnant business, then introducing new products or services could be the answer. But there are a number of factors to consider beforehand to ensure your best chance at success. … Read More

Optimise Processes Get the right tasks, to the right people, at the right time. Sync specific jobs with people, who are both available and have the necessary skills. Improve your productivity, by improving your workflows. Cut any unneeded steps, and … Read More

The essential foundation of good customer service is a thorough understanding of who your customers are, and what it is they want from you. What’s the most effective way of achieving this, and seeing concrete results? Understanding customers Collecting relevant, … Read More

Complying with regulations imposed on your business can be expensive and time-consuming, often threatening future growth and profitability. The law may require you to gather and track data, compile reports, or even change your business structure and practices entirely. Compliance … Read More

Operating with high overheads is one of the major impediments to growth facing small and medium-sized businesses. Regardless of productivity or profitability, a certain proportion of your revenue will automatically be given over to rent, utilities, administration and taxes. Even … Read More

Managing risk should be a priority for any company, regardless of size or industry sector. Most business owners and managers are aware of some of the potential threats to their productivity and revenue, but have not yet put a coherent … Read More

Pinpointing the exact steps your business needs to take to stay competitive can seem overwhelming. The last thing you want to do is put finite time and resources into activities that don’t lead to results. How can you ensure the … Read More

For a small or medium-sized business, gaining a large client that consistently makes orders and pays on time would seem like an obvious blessing. Being able to rely on a steady flow of work is reassuring, but there are also … Read More

One method of achieving business growth is expanding your geographic reach. If your immediate market is saturated and new clients are thin on the ground, looking further afield might be the only option. Traditionally, this has meant opening new premises … Read More

Drawing up a workflow to map out and organise your business processes may seem straightforward, but underestimating the level of accuracy and detail required could cause major problems after implementation. Carefully consider the following factors if you want to see … Read More