Author Archives: James Simpson

Whereas standard business process management concentrates on automating and improving pre-existing work activities, goal-oriented BPM takes a wider, more holistic perspective. It’s a philosophy that puts business goals at the centre, with processes being seen as a means to an … Read More

The success of any business hinges on making the right decisions at the right time. Judgements on products and services, working methods, hiring and corporate policy can determine whether a company thrives or fails, especially when the impact of these … Read More

Organisations often find themselves using disparate and contradictory methods to remind employees of upcoming obligations. While paper notes, diaries and calendars have increasingly given way to more sophisticated software equivalents, limitations remain. Most major email providers such as Gmail and … Read More

The term “Intelligent BPM” raises an obvious question; what makes it “intelligent” in contrast to traditional BPM? The terminology may seem vague, but an attempt can be made to pin down a more exact definition. Companies are increasingly looking to … Read More

Growing your business is one thing, but maintaining that growth over time is another matter. Identifying what led to your success in the first place and building on that, without running into cash-flow problems is a real challenge. In economic … Read More

Most modern organisations have set processes in place to approve actions in areas such as project management, expenses, annual leave, pricing, and hiring. These decisions need to be assigned to either a person or group with the expertise and authority … Read More

Manually checking through a system for problems, or information such as which tasks are closest to a deadline can be time-consuming and prone to error. Actions like running reports, executing database queries and using a search function are a partial … Read More

Traditionally, some of the more powerful BPM systems have had the disadvantage of being inaccessible to users lacking specialist training, or programming skills. As BPM moves to the cloud and becomes increasingly common for smaller and medium sized businesses, systems … Read More

The possibility of human error presents challenges varying in scope and severity across every sector of industry. Mistakes made by employees might cause a loss of revenue or a missed deadline for some organisations, but in fields like engineering or … Read More

The framework used to gather new leads and customers is variously described as the sales “funnel”, “pipeline” or “process”. Drawing from concepts like AIDA (Attention, Interest, Desire and Action), a plan is drawn out to define the steps required to … Read More