Business process management (BPM) is a method of breaking down theday-to-day tasks of an organisation into distinct stages that make up aworkflow, and optimising this process to increase quality andproductivity. When this is done properly, it can have huge benefits foremployees at all levels.
Good BPM leads to staff knowing what is expected of them, and at exactlywhat point. Everybody understands their place in the workflow, and whatthey are contributing. They also have a good sense of theresponsibilities of others, and the bigger picture overall. Errors anddelays are reduced or eliminated, removing obstacles to greaterproductivity and growth.
Finding a balance
Communication is essential, but you can have too much of a good thing. We’ve all been frustrated by time being wasted in long, ramblingmeetings, or endless back-and-forth phone calls and emails. Your aimshould be to spend just enough time discussing important details andplans, freeing up time for actually getting work done and increasingproductivity.
Automating your BPM with software can provide highly effective tools foremployee communication. Emails, texts and internal system messages canbe arranged to be sent automatically, triggered at a particular stage inyour process.
Getting it just right
If your BPM has been configured with benchmarks and targets in mind,then the effectiveness of any given process becomes apparent. Employeescan see which methods are working, and which are not up to scratch. Thisallows processes to be altered and adapted to achieve the best results. Staff can see what their strengths are on a team, focusing on where theyare needed in a workflow, and what working methods best suit theirparticular talents.
Long term projects may need adjustment to improve as they go forward. Roles and responsibilities that were laid out at the start may wellchange depending on circumstances. Feedback from colleagues can helpwith making these decisions. BPM automation allows for flexibility andexperimentation with less risk of adverse effects, since changes withnegative results can be reversed quickly and easily.
The tools for the job
Cloud software has the advantage of allowing members of an organisationto work together over long distances, often via mobile devices such assmartphones and tablets. A workflow could be made up of stages that arecarried out hundreds of miles apart, but users are still able to quicklyand accurately relay the details and results of their work using thetechnology available.
In the past, these methods for working together effectively would havebeen out of the reach of smaller businesses, but now thanks towidespread access to the cloud through mobile devices, they areincreasingly affordable.
If you’re interested in increasing day-to-day productivity through apowerful business process management platform, book yourfree, no-obligation SwiftCase demo today.
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