The term “Intelligent BPM” raises an obvious question; what makes it“intelligent” in contrast to traditional BPM? The terminology may seemvague, but an attempt can be made to pin down a more exactdefinition.
Companies are increasingly looking to optimise their business processmanagement by combining analytic tools, real-time data collection andmobile UX into their working practices. With these features workingalongside and interacting with traditional elements of BPM such asprocess design and workflow management, a clearer picture of what makesintelligent BPM different emerges.
The primary aim of conventional BPM has been to reduce overheads bycost saving through efficiency, but intelligent BPM goes a step furtherby helping companies adapt to changing markets and engage moreeffectively with staff and customers.
Integrating analytics
The incorporation of analytic tools into everyday business processesdiffers from the traditional approach of using a separate platform toanalyse data and plan ahead. Ideally, intelligent BPM enables systemusers at all levels to make more accurate and relevant judgements basedon a wide range of information.
At a glance, staff can be alerted to errors and bottlenecks beforethey cause further problems, through an interface that prioritises themost urgent information. With specific, relevant statistics at hand,work methods can be continuously improved according to a clearunderstanding of what is and isn’t working.
Extending service to mobile users
Extending the reach of your BPM to users on mobile devices such assmartphones and tablets provides more than convenience, it can have thepotential to open new ways of working and connecting with clientscompletely.
Staff can be involved with complex projects and decision making onthe move. If employees are updating information on appointments andtasks while they work off-site, then data can be continuously gatheredin real time.
Handling complexity
While there is no black and white definition of what makes a system“complex”, organisations increasingly require BPM platforms to be cableof handling larger and more varied sets of data in sophisticated ways. As your company grows, you may find keeping up the pace of change lessof a challenge with the right tools.
API technology allows for information from external sources (forexample, a client with an entirely different system) to be integratedinto your own business processes.
Rather than focus on what makes a system “intelligent”, potentialBPM adopters should really be considering what their specific businessrequirements are, and how technology can fulfil them. In the end, thesedecisions will hinge on a tradeoff between ease-of-use, cost andcomplexity.
SwiftCase is a powerful, cloud-based business process managementplatform featuring analytic tools, a mobile-ready interface, API integration and more.Get in touch today, for a free, no-obligation demonstration.
Ready to automate your workflows?
SwiftCase helps operations teams streamline their processes with powerful workflow automation, case management, and AI-powered communication tools.