Email is essential, but sometimes you need to reach people immediately. 2018 brings SMS messaging directly into SwiftCase.
SMS, Fully Integrated
Send SMS messages from within your workflows, configured in the workflow builder just like email:
Templates let you create reusable message formats with merge fields. Customer name, appointment time, case reference: all inserted automatically.
Scheduling lets you queue messages for specific times. Send a reminder the morning of an appointment. Follow up three days after a case closes.
Delivery reports show you which messages were delivered and which failed. No more wondering if the message got through.
Reply handling captures customer responses and updates case answers. Ask a yes/no question via SMS, receive the response, and have it logged against the case automatically.
Send from Your Own Numbers
Configure custom sender IDs so messages appear to come from your business. Customers see your brand, not a generic number.
Manage multiple senders for different purposes or different brands within the same SwiftCase instance.
API v3
Our API reaches version 3 with significant improvements:
- OAuth2 authentication for better security
- Consistent error handling across all endpoints
- File upload support for adding documents via API
- Comprehensive logging of all API interactions
If you're building integrations with SwiftCase, the new API is faster to develop against and more reliable in production.
Workflow Builder Validation
The workflow builder now validates your configuration more thoroughly:
- Required fields are checked before saving
- Invalid configurations show clear error messages
- Common mistakes are caught before they cause problems in live workflows
Less debugging in production means more time for actual work.
Payment System Integration
SwiftCase can now communicate with payment systems for SMS credit management. Check balances, purchase credits, and track usage all within the platform.
Ready to automate your workflows?
SwiftCase helps operations teams streamline their processes with powerful workflow automation, case management, and AI-powered communication tools.