Trauma Patient Support Service
A pioneering NHS-partnered service providing comprehensive bedside support to major trauma patients and their families, coordinating legal, financial, rehabilitation, and emotional support across 11 Major Trauma Centres.
About This Organisation
This trauma patient support service provides comprehensive bedside support to patients who have experienced major trauma, their families, and NHS clinical staff. Operating across 11 Major Trauma Centres throughout the UK, they bridge the gap between clinical care and holistic patient recovery.
Their hospital-based advocates deliver bedside consultations, helping patients navigate the complex journey of recovery by connecting them with legal support, financial assistance, rehabilitation services, and emotional counselling.
Working in partnership with advice services and specialist legal panels, they ensure patients receive expert guidance during one of the most challenging periods of their lives, while relieving NHS staff from non-clinical administrative burdens.
Support Services on SwiftCase
The Challenge
Coordinating patient support across multiple NHS Major Trauma Centres while maintaining detailed outcome tracking and multi-agency collaboration.
Multi-Site Coordination
Managing patient referrals and support delivery across 11 Major Trauma Centres, each with unique processes and staff teams.
Patient Journey Tracking
Following patients from initial bedside meeting through to long-term recovery, with surveys at 48 hours, 4 weeks, and 12 months.
Multi-Agency Collaboration
Coordinating between hospital staff, legal panels, advice services, rehabilitation providers, and counselling services.
Consent Management
Ensuring proper consent capture for support services, legal referrals, and survey participation across all patient interactions.
Outcome Measurement
Demonstrating impact through systematic data collection on patient outcomes, service utilisation, and recovery progress.
Remote Support Delivery
Extending support to patients after hospital discharge through remote referrals and ongoing case management.
The SwiftCase Solution
A comprehensive patient support platform with 18 tailored workflows covering every aspect of trauma patient care coordination and outcome tracking.
Patient Support Workflows
Patient Referral & Support
13,200+ cases processed
Patient Surveys
4,600+ cases processed
Remote Support
3,269 cases processed
Major Trauma Centre Coverage
Central Hub
UK-Wide
London MTC 1
London
Northern MTC
North England
London MTC 2
London
Eastern MTC
East England
Midlands MTC
Midlands
Platform Features in Action
Consent Management
Digital consent workflows ensuring compliant patient engagement before service delivery.
Outcome Surveys
Automated survey scheduling at 48 hours, 4 weeks, and 12 months post-discharge.
Multi-Site Access
1,300+ hospital staff users across 11 Major Trauma Centres with role-based permissions.
NOK Workflows
Dedicated Next of Kin support workflows for family member engagement.
Case Notes
46,800+ case notes capturing patient interactions and support delivery.
Legal Panel Referrals
Streamlined referrals to specialist legal panel for compensation claims.
29 Email Templates
Standardised patient communications across all support services.
Partner Integration
Connected workflows with advice services and rehabilitation providers.
The Results
SwiftCase enabled this organisation to scale patient support across the NHS Major Trauma Network while maintaining comprehensive outcome tracking.
Consistent Growth
From initial rollout to 50,700+ patient cases across the entire Major Trauma Network since 2016.
Wide Adoption
1,386 active users including 24 internal staff, 1,308 hospital staff, and 31 expert panel members.
Patient Impact
Systematic tracking of patient outcomes with surveys capturing recovery progress over 12 months.
Collaboration Across the Network
SwiftCase enables seamless collaboration between patient advocates, hospital clinical staff, legal partners, and support service providers across the entire Major Trauma Centre network.
Platform Users
“SwiftCase has transformed how we coordinate patient support across the NHS Major Trauma Network, enabling us to track every patient journey from bedside meeting through to long-term recovery outcomes.”
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