A pioneering NHS-partnered service providing comprehensive bedside support to major trauma patients and their families, coordinating legal, financial, rehabilitation, and emotional support across 11 Major Trauma Centres.
This trauma patient support service provides comprehensive bedside support to patients who have experienced major trauma, their families, and NHS clinical staff. Operating across 11 Major Trauma Centres throughout the UK, they bridge the gap between clinical care and holistic patient recovery.
Their hospital-based advocates deliver bedside consultations, helping patients navigate the complex journey of recovery by connecting them with legal support, financial assistance, rehabilitation services, and emotional counselling.
Working in partnership with advice services and specialist legal panels, they ensure patients receive expert guidance during one of the most challenging periods of their lives, while relieving NHS staff from non-clinical administrative burdens.
Coordinating patient support across multiple NHS Major Trauma Centres while maintaining detailed outcome tracking and multi-agency collaboration.
Managing patient referrals and support delivery across 11 Major Trauma Centres, each with unique processes and staff teams.
Following patients from initial bedside meeting through to long-term recovery, with surveys at 48 hours, 4 weeks, and 12 months.
Coordinating between hospital staff, legal panels, advice services, rehabilitation providers, and counselling services.
Ensuring proper consent capture for support services, legal referrals, and survey participation across all patient interactions.
Demonstrating impact through systematic data collection on patient outcomes, service utilisation, and recovery progress.
Extending support to patients after hospital discharge through remote referrals and ongoing case management.
A comprehensive patient support platform with 18 tailored workflows covering every aspect of trauma patient care coordination and outcome tracking.
13,200+ cases processed
4,600+ cases processed
3,269 cases processed
UK-Wide
London
North England
London
East England
Midlands
Digital consent workflows ensuring compliant patient engagement before service delivery.
Automated survey scheduling at 48 hours, 4 weeks, and 12 months post-discharge.
1,300+ hospital staff users across 11 Major Trauma Centres with role-based permissions.
Dedicated Next of Kin support workflows for family member engagement.
46,800+ case notes capturing patient interactions and support delivery.
Streamlined referrals to specialist legal panel for compensation claims.
Standardised patient communications across all support services.
Connected workflows with advice services and rehabilitation providers.
SwiftCase enabled this organisation to scale patient support across the NHS Major Trauma Network while maintaining comprehensive outcome tracking.
From initial rollout to 50,700+ patient cases across the entire Major Trauma Network since 2016.
1,386 active users including 24 internal staff, 1,308 hospital staff, and 31 expert panel members.
Systematic tracking of patient outcomes with surveys capturing recovery progress over 12 months.
SwiftCase enables seamless collaboration between patient advocates, hospital clinical staff, legal partners, and support service providers across the entire Major Trauma Centre network.
“SwiftCase has transformed how we coordinate patient support across the NHS Major Trauma Network, enabling us to track every patient journey from bedside meeting through to long-term recovery outcomes.”
See how SwiftCase can help your healthcare organisation achieve similar results with our AI-powered operations platform.
