Comparison
SwiftCase vs Salesforce
Salesforce is the world's leading CRM platform. SwiftCase is built specifically for operations teams. Understanding when each makes sense helps you make the right choice.
Choose SwiftCase if:
- You need case management and workflow automation for operations
- You want to add unlimited users without per-seat costs
- You need to go live in weeks, not months
- You want AI-powered customer communications built in
Choose Salesforce if:
- Your primary need is sales pipeline and CRM functionality
- You need extensive third-party integrations via AppExchange
- You have Salesforce expertise in-house or budget for consultants
- You're standardising on Salesforce across multiple departments
Detailed Comparison
Pricing Model
Unlimited users
Flat monthly fee based on usage (emails/events processed). Add your whole team without per-seat costs.
Per-user pricing
Starts at $25/user/month for basic features, up to $330/user/month for Unlimited edition. Costs scale with team size.
Implementation
4-8 weeks, included
Dedicated implementation included in all plans. We configure it to your processes. No IT resources required.
Months to years, separate cost
Implementation typically costs $25,000+ and can take 3-12 months. Often requires certified consultants or SI partners.
Target Use Case
Operations teams
Built for case-driven operations: insurance, legal, property, professional services. Deep workflow automation.
Sales & enterprise CRM
World-leading CRM platform designed primarily for sales teams. Operations use cases require significant customisation.
Complexity
Purpose-built simplicity
Focused feature set for operations. Business users can configure workflows without developers.
Enterprise platform
Highly extensible platform with AppExchange ecosystem. Powerful but requires Salesforce expertise to customise.
AI Capabilities
Integrated AI communications
Switchboard provides AI-powered voice, chat, WhatsApp, SMS, and email - all connected to your workflows.
Einstein AI add-ons
Agentforce and Einstein AI available from $125/user/month as add-ons. Powerful but adds significant cost.
Support
UK-based, included
Direct access to UK support team on all plans. No offshore queues or tiered support.
Tiered support levels
Premium support requires higher tier plans or additional fees. 24/7 support only on Unlimited edition.
Cost Comparison Example
For a 25-person operations team processing moderate volume
SwiftCase
Unlimited users- Core plan with sandbox
- 25 users included (unlimited)
- Implementation included
- UK support included
Annual cost: ~£38,400
Salesforce
Per-user pricing- Enterprise edition (~$165/user)
- 25 users
- Implementation separate ($25K+)
- Premium support extra
Annual cost: ~$49,500 + implementation
Salesforce pricing based on publicly available Enterprise edition rates as of December 2025. Actual pricing varies based on negotiation, volume, and specific requirements. We recommend requesting quotes from both vendors for accurate comparison.
When Salesforce is the Right Choice
Salesforce is the industry-leading CRM platform for good reason. If your primary need is sales pipeline management, marketing automation, or enterprise-wide customer relationship management, Salesforce offers unmatched depth and ecosystem.
Salesforce excels when you need:
- Comprehensive sales pipeline and forecasting
- Marketing Cloud integration for campaigns
- Access to thousands of AppExchange integrations
- A platform your team already knows
However, if your needs are primarily operations-focused — managing cases, automating workflows, processing documents, and handling customer communications — SwiftCase offers a more focused, cost-effective solution without the complexity of adapting a sales-centric platform.
See How SwiftCase Works for Your Operation
Book a discovery call to see if SwiftCase is the right fit. We'll give you an honest assessment.