SwiftCase

Emailthatreads
itself.

AI-powered email processing. Every incoming email classified, data extracted, and routed to the right place. Draft responses generated for approval. Your inbox, automated.

Email Intelligence

Every email understood and actioned.

Not keyword matching. Not rule-based routing. AI that actually reads and understands your emails, then takes appropriate action.

Scenario Classification

AI reads every incoming email and classifies it by type. New enquiry, complaint, request for information, follow-up. Routed to the right place automatically.

Data Extraction

Pull structured data from unstructured emails. Names, dates, reference numbers, amounts. Captured and stored in SwiftCase without manual entry.

Confidence Scoring

Every classification comes with a confidence score. High confidence? Auto-process. Low confidence? Flag for human review. You set the thresholds.

Smart Templates

AI selects the right response template based on email content. Personalised with extracted data. Ready to send or queue for approval.

Human Approval

Draft responses reviewed before sending. AI suggests, humans approve. Full control over what goes out under your name.

SwiftCase Integration

Emails linked to cases automatically. Create new cases from emails, or attach to existing ones. Full email history on every case.

Classification

Emails sorted by meaning, not keywords.

AI understands intent, not just words. Same email types handled consistently, regardless of how customers phrase things.

New Enquiry

First contact from potential customer

Create lead, assign to sales

Support Request

Customer needs help with something

Create case, route to support

Complaint

Customer expressing dissatisfaction

Priority case, escalate

Information Request

Question about services or status

Auto-respond if possible

Document Submission

Attachments requiring processing

Extract data, attach to case

Follow-Up

Reply to existing conversation

Link to existing case

How It Works

From inbox to action.

Every email goes through the same intelligent pipeline. Classification, extraction, routing, and response. All logged and tracked in SwiftCase.

  • 1
    Email arrives and is parsed
  • 2
    AI classifies by scenario type
  • 3
    Key data extracted automatically
  • 4
    Routed to appropriate team or case
  • 5
    Draft response generated if needed
  • 6
    Human reviews and approves
Email Processing
From
john.smith@example.com
Subject
Issue with my recent order #12345
Classification
Support Request
Confidence
94%
Extracted Data
Order: #12345
Customer: John Smith
Case CAS-2024-001 created

Automation

Email workflows that run themselves.

Auto-Routing

Emails routed to the right team based on content, sender, or subject. No manual triage needed.

SLA Tracking

Response time targets by email type. Track performance, alert before breaches. Never miss a deadline.

Spam & Safety

Filter spam before it reaches your AI. Flag suspicious content. Protect your team from malicious emails.

Approval Queues

Draft responses queue for approval. Review, edit, approve, or reject. Batch processing for efficiency.

Use Cases

Email intelligence for every industry.

Insurance Claims

FNOL emails processed automatically. Policyholder identified, claim details extracted, case created. Ready for handler review.

Customer Support

Support emails classified and routed. Simple queries auto-responded. Complex issues escalated with context.

Legal Intake

New matter enquiries processed. Client details extracted, conflict check initiated, intake form pre-populated.

Supplier Communications

Invoice emails processed. Amounts extracted, PO numbers matched, approval workflows triggered automatically.

See email intelligence in action.

We'll show you how Switchboard processes real emails. Classification, extraction, routing, and response generation. Your inbox, transformed.