Two-way SMS automation powered by AI. Send reminders, receive replies, and handle conversations automatically. 98% open rate. No app required. Works on every phone.
SMS Features
SMS works on every phone. No apps, no data required. Combined with AI, it becomes a powerful channel for customer communication.
Send and receive SMS. Customers can reply to your messages and continue the conversation. Real dialogue, not just notifications.
AI responds to incoming messages instantly. Answer questions, provide information, route to the right place. 24/7 without staff.
Appointment reminders, status updates, payment confirmations. Reach customers with important information they actually read.
Short links with click tracking. Know who opened your links and when. Measure engagement, optimise messages.
Automatic STOP message handling. Customers can opt out with a single word. Compliance built in, not bolted on.
Send SMS to any mobile number worldwide. Local sending numbers available. Reach customers wherever they are.
Message Examples
From simple reminders to interactive conversations. SMS templates that customers actually respond to.
Automation
Trigger messages from workflows. Schedule sends. Track delivery. All without manual intervention.
Queue messages for specific times. Appointment reminders sent automatically. No manual intervention needed.
Send SMS when cases reach certain statuses. Payment received, appointment confirmed, case closed. Automatic updates.
Know if your message was delivered. Track failures, retries, and success rates. Full visibility into your messaging.
Built-in throttling to prevent spam flags. Your messages get delivered, not blocked by carrier filters.
Use Cases
Reduce no-shows with timely reminders. Customers can confirm, reschedule, or cancel with a simple reply.
Confirm payments, send receipts, remind about outstanding balances. Money matters communicated clearly.
Keep customers informed about their case status. Proactive communication without phone tag.
Customers text in with questions. AI responds with answers. Quick resolution for simple queries.
We'll show you how SMS integrates with SwiftCase and Switchboard. Automated reminders, two-way conversations, and AI-powered responses.
