Inbound and outbound voice calls handled by AI. Natural conversations, real-time transcription, and seamless handoff to humans when needed. Every call answered. No voicemail. No hold queues.
Voice Capabilities
Not a phone tree. Not a chatbot reading scripts. Real conversational AI that understands, responds, and takes action.
Answer every call instantly. No hold music, no voicemail. AI picks up on the first ring and handles the conversation naturally.
Proactive outreach at scale. Appointment reminders, follow-ups, surveys. Calls that sound human, not robotic.
Industry-leading transcription. Handles accents, background noise, and interruptions. Real-time processing with minimal latency.
Natural-sounding AI voices. Multiple options, customisable tone. Your customers won't know they're talking to AI.
Customers can interrupt mid-sentence. The AI listens, stops, and responds naturally. No awkward overlapping speech.
Seamless handoff to human agents when needed. Full context passed along. No cold transfers, no repeated information.
How It Works
Twilio routes the call to Switchboard
Deepgram transcribes in real-time
LLM understands intent, calls tools
ElevenLabs speaks the response
SwiftCase updated, workflow triggered
Advanced Features
Automatically detect voicemail and adjust behaviour. Leave a message or try again later. Smart handling for every scenario.
Record every call for quality and compliance. Searchable transcripts. Review conversations and improve over time.
Serve customers in their language. Automatic language detection. Multilingual support without hiring multilingual staff.
Built-in safety rails. PII detection, content filtering, compliance checks. Prevent the AI from going off-script on sensitive topics.
Use Cases
First Notification of Loss calls handled completely by AI. Data captured, liability questions asked, case created in SwiftCase.
Check availability, book slots, send confirmations. Handle reschedules and cancellations without human involvement.
Every call answered, even at 2am. Urgent matters escalated immediately. Routine queries logged for morning follow-up.
Appointment reminders that actually get answered. Confirmations, rescheduling, and cancellation handling in one call.
Enterprise-grade providers you can trust.
Telephony infrastructure
Speech-to-text
Text-to-speech
Our AI uses ElevenLabs natural-sounding voices and handles interruptions, pauses, and context switching naturally. Most callers don't realise they're speaking to AI.
Switchboard performs a warm transfer to a human agent, passing the full conversation context. The human picks up exactly where the AI left off, with no repeated information.
Switchboard supports over 100 languages with automatic language detection. The AI responds in the caller's language without manual configuration.
We'll show you a live demo. An actual phone call, with actual tool use, updating actual data. Not a recording. The real thing.
