As a business grows, it may run into unexpected obstacles that slowproductivity and further growth. These false-starts can be draining andfrustrating – just as you thought your plans were coming to fruition,something blocks your path.
What are some of these obstacles and how can they be overcome?
Tasks are not clearly defined or standardised
As you employ more staff, you will be delegating a greater proportion ofyour work. Every member of staff needs to understand that there is anoptimised way of carrying out a particular task, and that the processneeds to be carried out the same way every time for consistent results.
Business process management increases efficiency by giving everybody aclear framework under which to operate, and clear targets to meet. Ifsomething is going wrong, you can see very precisely why this ishappening.
Work is being delayed, or missed out on entirely
Do you miss out on jobs or have to give clients long lead times becauseof disorganised working practices? BPM could help your company moreeffectively meet targets and evaluate what type of work is worth takingon – by looking at its plausibility and profitability.
Records are not being kept, or are inconsistent
Do you have clear records of who you customers and suppliers are, andwhat business you’ve done with them? Do you have contact details at handfor those organisations to get in touch at any time? Do you know yoursales figures for any given period of time, and what products orservices they break down in to exactly?
Business process management not only guides you going forward in termsof running a successful business, it also lets you look back and seewhere your strengths and weaknesses are, as well as who you’ve dealtwith from outside, and what you’ve done for them.
Communication breakdowns cause errors and waste
Are you sending staff to cancelled appointments? To the wrong addresses?Do they have the right tools for a particular job? All of this can besolved if you are communicating the right information at the rightstages of your business process.
Managing business processes effectively keeps everybody on the samepage, including subcontractors and customers. You can organise feedback,take notes and alert staff to jobs and deadlines without any confusionor repetition.
Get organised and grow your business with confidence
Organise your business process management with a cloud-based platformthat can be accessed on mobile devices anywhere, at any time. SwiftCaselets you automatically assign work, generate documents, send emails andproduce graphs and charts of your business performance. See how youcould book afree no-obligation demo today.
Ready to automate your workflows?
SwiftCase helps operations teams streamline their processes with powerful workflow automation, case management, and AI-powered communication tools.