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SwiftCase

Workflow automation for UK service businesses. Created in the UK.

A Livepoint Solution

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Platform

Documentsthatwrite
themselves.

Template-based document generation that pulls data from your cases and contacts. Letters, reports, contracts, invoices. One click, professional output. No copy-paste. No typos.

See It In Action
See Pricing

Template Builder

Build once. Generate forever.

Create templates with merge fields. Click generate. Get perfect documents every time.

Merge Fields

Pull data straight from your cases and contacts. Names, dates, amounts, custom fields. One template, thousands of personalised documents.

Headers & Footers

Consistent branding on every page. Logos, page numbers, document references. Professional output without manual formatting.

Cover Pages

First impressions matter. Add cover pages to reports, proposals, and formal documents. Automatic or on-demand.

PDF & Word Output

Generate PDFs for sending, Word docs for editing. Same template, multiple formats. You choose what works.

Dynamic Tables

Tables that grow with your data. Line items, schedules, lists of parties. No manual row counting.

Images & Logos

Embed images from records. Signature captures, photos, company logos. Visual documents, automatically populated.

How It Works

Data in. Document out.

Your templates contain merge fields that pull live data from cases, contacts, and organisations. When you generate, everything is filled in automatically. Dates, names, amounts, addresses. All accurate, all consistent.

  • Upload Word templates with merge field syntax
  • Map fields to your case and contact data
  • Generate from any record with one click
  • Output as PDF or editable Word document
  • Automatically save to case file with audit trail
Settlement Letter Template
Dear
{{contact.title}} {{contact.surname}}
Re: Claim Reference {{case.reference}}
We are pleased to confirm settlement of your claim in the amount of {{case.settlement_amount}}
Generated: settlement_letter_CLM-2024-001.pdf

Automation

Generate without clicking.

Trigger document generation from workflows. When a case closes, generate the letter. When a payment is received, generate the receipt. Automatic and reliable.

Workflow Triggered

Generate documents automatically when cases reach certain statuses. Closure letters, confirmations, reports. No manual intervention.

Auto-Email Attachment

Generate and attach to emails in one action. The right document to the right person, automatically.

Batch Generation

Generate hundreds of documents at once. Mail merges, renewal notices, bulk correspondence. Click once, done.

Version Control

Every generated document saved with case. Full history of what was sent to whom, and when.

What You Can Generate

Any document your business needs.

Letters

Client correspondence, confirmations, notifications

Contracts

Agreements, terms, engagement letters

Reports

Assessment reports, summaries, analysis documents

Invoices

Billing documents with line items and totals

Forms

Pre-filled application forms, declarations

Certificates

Completion certificates, attestations

Industry Applications

Documents that meet your standards.

Insurance

Policy documents, claim acknowledgements, settlement letters. Compliant templates with the right wording every time.

Legal

Client care letters, contracts, court bundles. Merge case data into legally-approved templates.

Property

Survey reports, valuations, condition schedules. Professional documents from field data.

Healthcare

Patient letters, referrals, discharge summaries. Clinical templates with correct information.

Common questions

Quick answers about document generation.

What document formats does SwiftCase support?

SwiftCase generates documents in PDF and Microsoft Word formats. You can create branded templates with headers, footers, cover pages, and logos. The same template can output in either format depending on whether the recipient needs a final version or an editable document.

Can documents be generated automatically?

Yes. Document generation can be triggered automatically by workflow actions. When a case reaches a certain status, a document is generated without any manual intervention. For example, a settlement letter can be created automatically when a claim is resolved, or a welcome pack generated when a new client is onboarded.

How do merge fields work in document templates?

Merge fields use a simple syntax to pull data directly from your cases, contacts, and organisations. Names, dates, amounts, addresses, and any custom fields are inserted automatically. Templates also support conditional sections that only appear when certain criteria are met, and dynamic tables that grow with your data.

Can generated documents be sent automatically?

Yes. Workflow actions can generate a document and immediately attach it to an outbound email in a single step. Documents can also be made available through client portals for self-service access, or saved directly to the case file with a full audit trail of who generated it and when.

Does SwiftCase support e-signatures on documents?

Yes. SwiftCase integrates with digital signature services so documents can be sent for signing as part of a workflow. The signed document is automatically saved back to the case file with a complete audit trail, including timestamps and signer verification details.

Stop copying and pasting.

Documents generated from your data, in your templates, to your standards. See how document generation fits into your workflow.

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