What does SwiftCase actually do? We asked Nik Ellis, Managing Director of Laird Assessors, to explain in 10 seconds. Here's what he said:
The Short Version
SwiftCase is workflow automation software for service businesses. We help operations teams:
- Automate repetitive tasks so staff focus on valuable work
- Organise cases and projects in one central system
- Track everything with complete audit trails
- Communicate across channels with AI-powered tools
Who Uses SwiftCase?
SwiftCase is built for UK service businesses managing complex operations:
- Insurance brokers, MGAs, and claims administrators
- Healthcare providers and patient support services
- Property surveyors and facilities management
- Professional services firms with case-based work
Our customers range from 10-person teams to organisations with hundreds of staff. What they share is operational complexity that's outgrown spreadsheets and generic tools.
Real Results
Laird Assessors, the company Nik Ellis runs, is one of many businesses transformed by SwiftCase:
- Property surveys coordinated across the UK
- Surveyors, office staff, and clients all working from the same system
- Automated document generation and client communications
- Complete visibility into operations performance
See their year in review for a detailed look at what SwiftCase enables.
More Than 10 Seconds
If you want to go deeper, here's what makes SwiftCase different:
Configurable, Not Custom
SwiftCase adapts to your processes through configuration, not custom development. Changes happen in days or weeks, not months. Your team can modify workflows as requirements evolve.
UK-Based, UK-Focused
We're a UK company supporting UK businesses. Our data stays in UK data centres. When you need help, you speak to people who understand your context.
Complete Platform
Workflow automation is just the start. SwiftCase includes case management, document generation, analytics, and AI-powered communications—all integrated.
Proven at Scale
Our largest customers process millions of cases through SwiftCase. The platform handles enterprise volume without enterprise complexity.
See It Yourself
A 10-second video can only show so much. If you're curious whether SwiftCase fits your operation, we're happy to have a proper conversation.
No pitch decks. No pressure. Just a straight discussion about what you need and whether we can help.
Ready to automate your workflows?
SwiftCase helps operations teams streamline their processes with powerful workflow automation, case management, and AI-powered communication tools.