Switchboard
Voice, chat, WhatsApp, SMS, email - one AI agent across every channel. Connected to your systems. Taking action. Not just responding to queries, but booking appointments, updating cases, and handling real work.
They can tell you your order status. They can't change it. They can explain your policy. They can't file a claim. Switchboard is different.
During a live conversation
Every Channel
Build your agent once. Deploy everywhere. Same conversation logic, same tools, same SwiftCase integration - adapted for each channel.
Instagram, Messenger, and more on the roadmap.
How It Works
Switchboard doesn't just respond - it takes action. Look up customer data. Book appointments. Update cases. Process payments. Real API calls during live conversations.
Every conversation flows into SwiftCase. Cases created. Data captured. Workflows triggered. One source of truth for your entire operation.
Built-in safety. PII detection. Content filtering. Compliance checks. Auto-correction when something's off. Enterprise security without the enterprise hassle.
Switchboard knows when to step aside. Seamless transfer to human agents with full context. Your team gets a summary, not a cold transfer.
Use Cases
These aren't demos. They're real deployments handling real customer contact.
First Notification of Loss handled by AI. Data captured, liability assessed, cases created - all from a single call.
Answer FAQs, check order status, route to the right team. 24/7 coverage without the night shift.
Check availability, book slots, send confirmations. Outbound reminders that actually get answered.
Every call answered, even at 2am. Urgent matters escalated. Routine queries logged for morning.
Why Switchboard
Build your agent once. Deploy across voice, chat, WhatsApp, SMS, and email. Same logic, same tools, same data.
Not a chatbot that reads FAQs. Switchboard connects to your systems and does things - books, updates, processes, confirms.
ClaimBotics handles real FNOL calls for insurance companies. This isn't a demo. It's in production.
Seamless handoff with full context. Your team picks up where Switchboard left off - no cold transfers, no lost information.
Not a compliance afterthought.
Content safety, PII protection, compliance checks
Secure identity verification before data access
Full trail of every conversation and action
OpenAI + Anthropic with automatic fallback
Everything you need to know about AI-powered customer communications.
Watch an AI agent handle a first notification of loss claim from start to finish. No hold music. No transfers. No forms.
