For finance directors
While rates were fat, nobody asked what a case cost to process. Now the CFO and the board are asking, and the honest answer is fuzzy. This page is the path to a real, measured, reportable cost-per-case on your highest-frequency process, inside 30 days.
Cost-per-case stopped being an academic question.
Margin has made operational inefficiency visible.
If this is you
What the board is asking
The quiet costs
Firms that know their true cost-per-case price and negotiate more intelligently than firms that do not. The gap compounds.
When the MI pack is three days of manual work, the numbers are already two weeks old by the time they land on the board table.
Manual handovers, email-based sign-offs and duplicate data entry all eat margin per case. When volume goes up, the eating goes up.
A 90-day path
Weeks 1–2
Pick the highest-frequency workflow where cost is visibly variable. Document every touchpoint, every system, every handover.
Weeks 3–4
Scope a 30-day pilot to consolidate that workflow into one place and instrument it for cost-per-case measurement.
Weeks 5–8
Parallel run. Capture baseline and new cost-per-case on live cases. Walk into the next board meeting with a real number.
Who already did it
Where to start
A 30-day fixed-fee pilot gives you a measured cost-per-case number on your highest-frequency workflow. The cost of the pilot is the entire financial exposure of proving whether that number is worth scaling.
The objections we hear
The fixed fee, agreed in writing before we start. No variable cost. No open-ended consulting. No trailing licence obligation if you do not proceed.
The pilot runs on live cases in parallel with the existing process. Both sets of numbers are captured on identical case flows. That is the point of parallel run.
You walk away with the measured baseline, the documented process map, and your data. The capped cost of proving this was the pilot fee. That is the whole structural point.
Or build the internal case first. Or run the diagnostic. All three are useful. Pick whichever is next for you.
