Standardise clinical triage decisions with configurable rules, acuity scoring, and automatic routing to reduce variation and speed up patient access.
Triage decisions made by different clinicians at different times produce inconsistent outcomes. High-acuity patients wait alongside routine cases, urgent flags are missed during busy periods, and there is no structured record of the clinical rationale behind each triage decision.
Without standardised criteria, two clinicians may assign different urgency levels to the same presentation, leading to inequitable patient access.
Triage rationale recorded in free-text notes is difficult to audit, making it hard to demonstrate clinical governance to CQC or commissioners.
Urgent referrals buried in a general queue are not escalated until a clinician manually reviews them, risking patient harm.
Purpose-built capabilities — not generic templates you have to work around.
Configurable scoring model assigns a numerical acuity score based on clinical indicators, automatically ranking the triage queue by urgency.
If-then rules route triaged cases to the correct clinic, MDT, or specialist pathway based on score thresholds, specialty, and capacity.
Keyword and code scanning identifies safety-netting triggers (e.g. suspected cancer, safeguarding concerns) and forces immediate escalation.
Every triage decision is logged with the scoring inputs, outcome, clinician identity, and timestamp in a format ready for clinical audit.
Live reporting on triage volumes, turnaround times, score distributions, and escalation rates by specialty and clinician.
Cases that fall into borderline score ranges are automatically flagged for a second-opinion review before routing.
Referrals, assessments, or internal requests land in a priority-ordered queue, pre-scored by the acuity engine.
The triaging clinician reviews the score, adjusts if needed, selects an outcome (accept, redirect, reject, escalate), and adds clinical notes.
The system routes the case to the appropriate pathway, clinic, or MDT based on the triage outcome and current capacity.
Red-flag cases bypass standard routing and trigger immediate alerts to the relevant consultant or safeguarding team.
Try these tools to assess and improve your operations.
Yes. Each specialty or service line can have its own scoring model, threshold values, and routing rules, all managed through the admin interface without developer involvement.
No. The acuity score is a decision-support tool that pre-sorts and highlights key information. The clinician retains full authority to override the score and record their rationale.
Every triage decision is timestamped with the clinician identity, scoring inputs, and outcome. Inspectors can filter by date range, specialty, or clinician to review governance compliance.
Yes. Role-based permissions allow temporary staff to triage within their scope while restricting access to sensitive administrative functions.
See how configurable acuity scoring and automated routing reduce variation and speed up patient access.
