Co-founder, SwiftCase
An operations leader turned tech entrepreneur, Nik brings two decades of hands-on experience running complex business operations. As Managing Director of Laird Assessors, he oversees one of SwiftCase's largest implementations — ensuring the platform solves real problems for real businesses.
The Journey
A career built on understanding what businesses actually need — and building the tools to deliver it.
Built extensive experience in operations management and business development, understanding first-hand the challenges of scaling complex business processes.
Founded Laird Assessors, a motor claims management company that would grow to handle millions of workflow operations annually. Now serves as Managing Director.
Partnered with Dr. Adam Sykes to create Livepoint, combining operational expertise with technical innovation. What started as solving his own business challenges became a platform for others.
Helped launch SwiftCase, bringing real-world operational insight to ensure the platform solved genuine business problems — not just theoretical ones.
Continues to lead the company he founded 25 years ago, now one of SwiftCase's largest implementations, processing millions of events annually. His dual role ensures SwiftCase stays grounded in operational reality.
Recognised as Tech Champion at the Insurance Times Awards, acknowledging his leadership in bringing technology innovation to the insurance sector.
Areas of Expertise
Combining hands-on operational experience with strategic vision — bridging the gap between what businesses need and what technology can deliver.
Two decades of experience running complex operations. Understands the daily challenges of managing cases, teams, and compliance at scale.
Deep knowledge of insurance claims management, motor assessments, and regulated industry requirements. Built workflows that handle millions of operations.
Proven track record of building lasting business relationships. Connects SwiftCase with enterprises that need operational transformation.
First-hand experience growing a business from manual processes to automated workflows. Knows what it takes to scale without losing quality.
Philosophy
Nik's approach to technology is shaped by years of running operations. Every feature in SwiftCase exists because it solves a real problem.
“The best software comes from solving your own problems. We built SwiftCase because we needed it — and that's why it works for others facing the same challenges.”
On product development
“Technology should make your team more capable, not replace them. The goal is to free people from repetitive tasks so they can focus on work that requires human judgement.”
On automation
“In insurance and claims, every day matters. Delays cost money and damage relationships. That's why we obsess over workflow efficiency — it directly impacts the people we serve.”
On customer focus
Laird Assessors
As Founder and Managing Director of Laird Assessors — the company he started in 2000 — Nik oversees one of the most demanding SwiftCase implementations. The platform handles motor claims assessments for major insurers, processing millions of workflow operations every year.
This dual role — building SwiftCase while using it daily — ensures the platform stays grounded in operational reality. Features are tested in production before they reach other clients.
2M+
Events processed annually
25+
Years in insurance
Recognition
Nik's work bringing technology innovation to the insurance sector has been recognised at the highest levels.
Recognised for leadership in bringing technology innovation to the insurance sector, demonstrating how workflow automation can transform claims management operations.
Discover how SwiftCase can transform your operations — with the same platform that powers millions of workflow events at Laird Assessors.
