Industry Comparison
Process Street is a checklist and SOP management tool that helps teams standardise repeatable tasks. However, insurance operations demand structured claims workflows with FNOL intake, reserve tracking, bordereaux reporting, and FCA-compliant audit trails that go far beyond checklist completion. SwiftCase delivers a full claims operations platform purpose-built for insurers.
Reasons teams in your industry are choosing SwiftCase over Process Street.
Common challenges insurance teams face when using Process Street for operations.
Process Street treats every process as a series of checkboxes. Insurance claims require structured case records with financial data, linked documents, third-party involvement, and multi-stage progression logic. A checklist cannot model reserve setting, settlement negotiation, or recovery actions.
Insurance operations rely on reserve tracking, premium reconciliation, and bordereaux report generation for capacity providers. Process Street has no concept of financial fields, aggregated reporting, or the structured data extraction that insurance reporting demands.
FCA Consumer Duty inspections require comprehensive evidence of every customer touchpoint, decision, and outcome. Process Street tracks who completed a checklist step and when, but does not log document changes, communication records, or field-level modifications with the granularity regulators expect.
Claims handlers need to contact policyholders, third parties, and loss adjusters across multiple channels. Process Street has no built-in communication capabilities, meaning teams must use separate email, phone, and messaging tools with no automatic logging against the relevant claim.
Purpose-built capabilities that insurance operations teams rely on.
From first notification of loss through triage, investigation, reserve setting, and settlement, SwiftCase provides a structured claims workflow with automated task assignment, deadline tracking, and real-time status dashboards built specifically for insurance operations.
Generate bordereaux reports, management information packs, and capacity provider submissions directly from your claims data. No manual spreadsheet compilation or third-party reporting tools required.
Every case action, communication, and document is automatically logged with timestamps and user attribution. Built-in workflow rules enforce Consumer Duty fair value assessments and vulnerability flagging at every stage of the claims journey.
Handle claimant calls, emails, SMS, and WhatsApp messages through Switchboard, with AI-powered triage that routes enquiries to the right handler and logs every interaction against the relevant claim.
How SwiftCase and Process Street compare on capabilities that matter most to insurance teams.
| Feature | SwiftCase | Process Street |
|---|---|---|
| Claims Management | ||
| FNOL intake workflows | Yes | Checklist only |
| Claims triage and auto-assignment | Yes | Not included |
| Reserve tracking and settlement | Yes | Not included |
| Insurance Reporting | ||
| Bordereaux report generation | Yes | Not included |
| Capacity provider MI packs | Yes | Not included |
| Compliance | ||
| FCA Consumer Duty audit trail | Yes | Basic completion logs |
| IDD compliant documentation | Yes | Not included |
| Communications | ||
| AI-powered claimant communications | Yes | Not included |
| Omnichannel policyholder contact | Yes | Not included |
| Pricing | ||
| Unlimited claims handlers | Yes | Per-user pricing |
| Data Security | ||
| UK data residency | Yes | US-hosted only |
| Implementation | ||
| Implementation in 4-8 weeks | Yes | Self-service setup |
Disclaimer: The information on this page is provided for general comparison purposes only. All references to Process Street features, capabilities, and pricing are based on publicly available information at the time of writing and may not reflect the most current offering. Pricing varies by region, edition, negotiated discounts, and configuration — we strongly recommend contacting Process Street directly for accurate, up-to-date pricing. Feature comparisons reflect native, out-of-the-box capabilities and do not account for third-party integrations, marketplace add-ons, or custom development that may extend functionality. Process Street is a trademark of Process Street, Inc.. SwiftCase is not affiliated with, endorsed by, or sponsored by Process Street. Last reviewed: March 2026.
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