Guides for accident management companies covering FNOL intake, credit hire, third-party recovery, repair networks, and FCA CMC compliance.
In accident management, the first notification of loss triggers a chain of parallel actions — credit hire deployment, repair booking, and personal injury referral assessment. Getting FNOL right determines whether your client is mobile within hours or stranded for days.
Credit hire is the commercial engine of most accident management companies. Managing it well means deploying the right vehicle quickly, tracking hire duration rigorously, billing at GTA-compliant rates, and defending every hire day against insurer challenges.
The recovery stage is where accident management revenue is actually realised. Every pound of credit hire, repair, storage, and recovery cost must be pursued from the at-fault insurer systematically, with protocol-compliant evidence, or it becomes an irrecoverable loss.
The repair stage is where the claimant's experience is made or broken. Managing a network of bodyshops requires rigorous SLA tracking, quality oversight, and clear communication so that vehicles are repaired correctly, on time, and to a standard that satisfies both the customer and the insurer.
Since April 2019, accident management companies conducting regulated claims management activities must hold FCA authorisation. This guide covers the authorisation process, CMCOB requirements, and the ongoing compliance obligations AMCs must meet.
The Whiplash Injury Regulations 2021 fundamentally changed how low-value whiplash claims are handled. This guide explains what accident management companies need to know about the OIC portal, tariff-based compensation, mixed claims, and the impact on PI referral revenue.
Replacement vehicles are a core service for accident management companies, but fleet management is operationally demanding. This guide covers vehicle allocation, availability tracking, condition management, utilisation KPIs, and cost optimisation for AMC-owned or managed fleets.
The LASPO 2012 referral fee ban fundamentally changed how accident management companies can work with personal injury solicitors. This guide explains the legal boundaries, compliant referral models, FCA requirements, and data protection obligations for PI referrals.
Practical guides for streamlining insurance claims workflows, from FNOL through to settlement and recovery.
Step-by-step frameworks for meeting FCA regulatory requirements including Consumer Duty, DISP, SM&CR, and record keeping.
Guides for improving policy lifecycle operations from new business onboarding through renewals, MTAs, and cancellations.
Guides for building compliant, efficient complaints processes that meet FCA deadlines and improve customer outcomes.
Guides for automating repetitive insurance operations including email triage, document generation, SLA tracking, and reporting.
Guides for meeting UK GDPR, Cyber Essentials, and data protection requirements specific to insurance operations.
Guides for automating legal workflows, matter management, document assembly, and court deadline tracking.
Guides for healthcare case management, patient pathway tracking, referral coordination, and CQC compliance.
Guides for property survey management, compliance tracking, and inspection workflow automation.
