Peer cluster
If you are a broker or claims operation looking at this page, you are asking the right question. Not 'is this good software?' but 'who like me is actually using it at scale?'. Here is the honest answer.
UK insurance is relationship-driven and risk-averse by design. No broker MD or claims COO adopts infrastructure because a vendor said so. They adopt when a named peer in a comparable operation has done it first and the numbers hold up. This page is that layer.
Benchmarks in this sector
11.8M+
Cases processed by one broker operation
Across 384 workflows, 10+ integrations, 40,000+ users under role-based access.
FCA-ready
Consumer Duty and operational resilience by default
Immutable audit trails, UK-hosted, Cyber Essentials certified.
£650+/mo
Starting tier for smaller broker operations
Priced for firms running thousands of cases per month, not millions.
Named peers
Named firms, not logos in a grid. Each one has a case study you can read in full.
Where firms start
None of these are theoretical. Each is a workflow that at least one firm in this sector has piloted and then scaled.
We work natively with the evidence requirements of Consumer Duty, the FCA's operational resilience regime, and the complaints-handling timeline. UK data sovereignty by default. If your regulatory review is on the calendar, the workflow you pilot can be audit-ready by the next one.
When firms pilot
This is the volume threshold where broker back-offices typically break. Tribal knowledge becomes fragile and SLA misses start to show.
Preparing for a review surfaces the processes that are not defensible. Pilots often start here.
Consumer Duty has made complaints handling more rigorous. Several pilots have started with this single workflow.
The pilot is designed exactly for this : one workflow, 30 days, fixed scope, peer-precedent documented. Start with the diagnostic, the estimator, or the scoping call. Whichever moves you forward.
