Enforce FCA CMC authorisation obligations, Consumer Duty requirements, and Whiplash Injury Regulations compliance across every claim in your book.
Accident management companies operating under FCA CMC authorisation face a growing compliance burden: Consumer Duty obligations, Whiplash Injury Regulations 2021, fee transparency requirements, and complaints handling standards. When compliance is managed through checklists and periodic audits, gaps emerge between audits and regulatory risk accumulates unseen.
Demonstrating that services deliver good outcomes for customers requires evidence that is rarely collated systematically across the claim lifecycle.
Without a structured complaints workflow, response times breach FCA requirements and root-cause analysis is superficial.
Claims that should be routed through the Official Injury Claim portal are not consistently identified, risking regulatory sanction.
Preparing for FCA section 166 reviews or internal compliance audits requires weeks of manual evidence gathering.
Purpose-built capabilities — not generic templates you have to work around.
Monitor customer outcome metrics — fair value, claimant satisfaction, complaint ratios — in real time against FCA Consumer Duty benchmarks.
Capture, investigate, and resolve complaints within FCA timeframes with automated acknowledgement letters and final response generation.
Automatically identify claims falling under the 2021 tariff, flag OIC-eligible injuries, and enforce compliant referral pathways.
Generate FCA returns, complaints data, and Consumer Duty board reports from live claim data without manual collation.
Every decision, communication, and consent record is timestamped and stored in a searchable compliance evidence repository.
Build mandatory compliance checkpoints — consent capture, fee disclosure, vulnerability screening — into every claim workflow.
Track Consumer Duty metrics across the claim lifecycle, flagging cases where outcomes fall below acceptable thresholds.
Capture complaints, auto-acknowledge, investigate with root-cause tagging, and issue final responses within FCA timeframes.
Produce FCA returns, complaints analysis, and Consumer Duty board packs from live data at the click of a button.
Try these tools to assess and improve your operations.
SwiftCase supports all four Consumer Duty outcomes: fair value (tracking service costs vs benefits), suitable products and services (matching services to claimant needs), consumer understanding (recording clear communications), and consumer support (measuring accessibility and responsiveness).
When a complaint is logged, SwiftCase auto-generates an acknowledgement within 24 hours and sets a countdown to the 8-week final response deadline. Handlers receive escalation alerts at configurable intervals to ensure timely resolution.
Yes. If a complaint is not resolved within 8 weeks, or the claimant rejects the final response, SwiftCase generates the required FOS referral rights letter and tracks any subsequent FOS investigation.
The system evaluates injury claims against the 2021 whiplash tariff criteria — accident date, injury type, and claim value. Claims that fall within scope are flagged for OIC portal submission, and handlers are prevented from processing them outside the regulated pathway.
Yes. SwiftCase generates board-ready compliance packs including Consumer Duty outcome summaries, complaints MI, regulatory breach logs, and trend analysis — formatted for non-executive director review.
See how SwiftCase embeds FCA CMC, Consumer Duty, and Whiplash Reform compliance into every accident management workflow.
