From FNOL to settlement. Credit hire to recovery. Repair management to compliance. One platform for the complete AMC operation, with AI agents that answer claimants on the phone, by text and by email.
Best for:
Accident management companies, credit hire firms, vehicle recovery operators, and claims handlers with 5-200 staff
FNOL, credit hire, repairs, recovery, PI: SwiftCase handles the workflows that accident management companies actually run. Configured to your operation, not a generic template you have to work around.
24/7 first notification of loss capture via voice, text, email and API. Fault assessment, case creation, and automated insurer notification.
Vehicle matching, deployment tracking, GTA rate compliance, and automated billing with challenge defence packs. Impecuniosity checks and basic hire rate reports.
Bodyshop allocation, SLA tracking, key-to-key time management, and quality score monitoring.
At-fault insurer pursuit, Protocol compliance, MIB claims tracking, and settlement tracking. Voicebot-powered accounts chase.
Compliant PI referral tracking, LASPO compliance, medical appointment coordination, and fee management.
Total loss identification, salvage agent coordination, and an AI agent that answers claimant calls and texts about settlement offers and vehicle collection.
Courtesy vehicle tracking, utilisation dashboards, condition monitoring, and fleet cost analysis.
Not a generic workflow tool with AMC templates bolted on. SwiftCase includes the specific capabilities that accident management needs: credit hire billing, repair SLA tracking, and FCA CMC-ready audit trails.
From FNOL through credit hire, repair, recovery, and closure. Every stage visible in one timeline with automated milestone tracking.
Automated invoicing with GTA rate validation and challenge defence packs. Track outstanding balances and aged debt by insurer.
Track key-to-key times, quality scores, and bodyshop performance. Automated escalation when repair targets are missed.
Manage relationships between claimants, insurers, repairers, and solicitors. Everyone sees what they need to see.
Built-in audit trails, complaints handling, and regulatory reporting. Designed for FCA-authorised claims management companies.
OLAP analytics for case volumes, recovery rates, hire utilisation, and revenue. Dashboards that ops managers actually use.
Screenshots
Instructions that arrive by email open their own cases and go to an engineer with room. Updates to the client are drafted for a handler to approve.
The sun and moon switch a screen between light and dark, and a click opens it full size.
See all 77 screens in the product tourHandle FNOL calls at 2am. Answer “where's my hire car?” without handler involvement. Sort emails from insurers and repairers and draft the replies. SwiftCase Switchboard puts AI agents on the phone, texts and email, connected directly to your case data.
AI takes accident reports 24/7, captures the incident details and opens the case, ready for your workflow to start the hire.
Claimants ring or text to check repair progress, hire vehicle details and settlement status, and the agent answers from their case without a handler.
Incoming emails from insurers, repairers and solicitors sorted by type and matched to the case, with a draft reply waiting for a handler to approve.
Automated repair progress notifications, vehicle collection reminders, and settlement confirmations. Claimants stay informed without chasing.
“Thank you for calling. I understand you've been involved in an accident. Can I take your name and the vehicle registration?”
“Yes, it's Sarah Mitchell, registration is AB12 CDE”
“Thank you, Sarah. I've started your claim. Can you tell me where and when the accident happened, and whether anyone was injured?”
“It was this morning on the A580. No injuries, but my car isn't driveable”
“Thank you. I've noted that your car isn't driveable, so the team will arrange a hire vehicle and a repairer for you first thing.”
Accident management isn't just operations: it's claimant relationships. How you handle the claim shapes whether claimants cooperate, return hire vehicles on time, and recommend your services. SwiftCase helps you deliver the experience that drives results.
Check repair status, book vehicle collection, and update contact details, without calling. 24/7 access via the portal or by text.
Automated repair progress, hire vehicle reminders, and settlement notifications. Claimants know what's happening before they need to ask.
AI answers at 2am the same way it answers at 2pm, so an accident reported overnight reaches the case without waiting for a callback.
Claimants explain once. What they tell the agent goes on the case, so the next handler can read it there. No repeating information to different handlers.
Tighter processes help recovery from at-fault insurers move faster, which shows up in cash flow and aged debt.
The same process at 100 cases or 10,000. The AI follows the same rules on a busy Monday as on a quiet Sunday.
SwiftCase integrates with the systems accident management companies already use: damage assessment platforms, industry databases, bodyshop systems, and more.
Accident management companies operating as CMCs need audit trails that stand up to FCA scrutiny. SwiftCase logs every action, every decision, every communication, automatically.
Practical guides for accident management companies covering FNOL workflows, credit hire, repair networks, compliance, and recovery.
Explore specific workflow automations built for accident management operations.
Claim Triage
End to End
with Confidence
Cost Recovery
Referrals & Revenue
Smoothly
in Real Time
Efficiently
with Confidence
Recovery
No pitch decks. No pressure. Just a straight conversation about what you need and whether SwiftCase is the right fit.
