Dispatch recovery agents, track vehicle movements from roadside to storage or bodyshop, and manage storage charges — all from a single dashboard.
When a claimant is stranded at the roadside with an undriveable vehicle, every minute counts. Manual dispatch processes — calling multiple recovery agents, negotiating availability, and tracking ETA by phone — delay recovery, frustrate claimants, and run up avoidable storage charges when vehicles sit in temporary yards.
Calling recovery agents sequentially to find availability wastes time when the claimant is waiting at the roadside.
Once a recovery agent is dispatched, you have no visibility of vehicle location or estimated arrival time until they call back.
Vehicles sit in recovery agent yards accruing daily storage fees because onward movement instructions are delayed.
Purpose-built capabilities — not generic templates you have to work around.
Broadcast recovery jobs to approved agents based on proximity, availability, and vehicle type capability, accepting the fastest responder.
Track vehicle location from recovery pickup through to final destination — bodyshop, storage compound, or salvage agent.
Track storage days per vehicle, set maximum storage thresholds, and trigger movement instructions before charges become unrecoverable.
Send real-time SMS updates to the claimant with recovery agent ETA, pickup confirmation, and vehicle destination details.
Capture vehicle location, condition, and recovery requirements from the FNOL workflow or direct instruction.
Broadcast the job to approved agents, auto-selecting the fastest responder based on proximity and capability.
Monitor recovery agent ETA, confirm pickup, and track the vehicle in transit to its destination.
Track storage days, issue onward movement instructions to bodyshop or salvage, and cap storage charges.
Try these tools to assess and improve your operations.
When a recovery job is created, SwiftCase sends the job details — location, vehicle type, recovery requirements — to all approved agents within the catchment area simultaneously. The first agent to accept is assigned the job, and others are notified it has been allocated.
Yes. SwiftCase supports API integration with major recovery management platforms. Where agents do not have system integration, they can accept jobs and update status via a mobile-friendly portal.
You set maximum storage day thresholds per claim type. When a vehicle approaches the threshold, SwiftCase automatically triggers onward movement instructions and alerts the handler to arrange bodyshop delivery or salvage collection.
See how SwiftCase automates recovery dispatch, vehicle tracking, and storage management for accident management companies.
