Dispatch recovery agents, track vehicle movements from roadside to storage or bodyshop, and manage storage charges, all from a single dashboard.
When a claimant is stranded at the roadside with an undriveable vehicle, every minute counts. Manual dispatch processes (calling multiple recovery agents, negotiating availability, and tracking ETA by phone) delay recovery, frustrate claimants, and run up avoidable storage charges when vehicles sit in temporary yards.
Calling recovery agents sequentially to find availability wastes time when the claimant is waiting at the roadside.
Once a recovery agent is dispatched, you have no visibility of vehicle location or estimated arrival time until they call back.
Vehicles sit in recovery agent yards accruing daily storage fees because onward movement instructions are delayed.
Purpose-built capabilities, not generic templates you have to work around.
Allocate recovery jobs to approved agents based on proximity, availability, and vehicle type capability, without ringing round.
Follow the vehicle from recovery pickup through to final destination (bodyshop, storage compound, or salvage agent), with its position on the operations map where a telematics feed is connected.
Track storage days per vehicle, set maximum storage thresholds, and trigger movement instructions before charges become unrecoverable.
Send real-time SMS updates to the claimant with recovery agent ETA, pickup confirmation, and vehicle destination details.
Screenshots
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See all 77 screens in the product tourCapture vehicle location, condition, and recovery requirements from the FNOL workflow or direct instruction.
Allocate the job to the best-placed approved agent based on proximity, availability and capability.
Monitor recovery agent ETA, confirm pickup, and track the vehicle in transit to its destination.
Track storage days, issue onward movement instructions to bodyshop or salvage, and cap storage charges.
Try these tools to assess and improve your operations.
When a recovery job is created, SwiftCase allocates it to an approved agent within the catchment area, weighing proximity, availability and the vehicle types they can carry. The agent receives the job details (location, vehicle type, recovery requirements), and the allocation decision is recorded on the case.
Yes, where the agent's system has an API: SwiftCase can connect to it. Where agents do not have system integration, they can accept jobs and update status via a mobile-friendly portal.
You set maximum storage day thresholds per claim type. When a vehicle approaches the threshold, SwiftCase automatically triggers onward movement instructions and alerts the handler to arrange bodyshop delivery or salvage collection.
See how SwiftCase automates recovery dispatch, vehicle tracking, and storage management for accident management companies.
