Manage PI referral pipelines, track FCA CMC compliance obligations, and reconcile referral fees — from initial screening to solicitor settlement.
Personal injury referrals represent a significant revenue stream for accident management companies, but FCA CMC authorisation requirements demand rigorous record-keeping, client consent management, and referral fee transparency. Without a structured workflow, referrals are lost between departments, consent records are incomplete, and fee reconciliation is a quarterly headache.
CMC authorisation requires demonstrable client consent, fee disclosure, and complaints handling records that are difficult to maintain manually.
Injury-eligible claimants are not consistently identified during FNOL or claim handling, leaving referral revenue on the table.
Tracking which referrals have converted, settled, and generated fees requires manual cross-referencing between your system and the instructed solicitor.
Purpose-built capabilities — not generic templates you have to work around.
Prompt handlers to screen for injury eligibility at FNOL and during claim progression, ensuring no referral opportunity is missed.
Capture and store client consent, fee disclosure acknowledgements, and cooling-off period confirmations in an auditable compliance record.
Manage your panel of instructed solicitors, track referral volumes per firm, and monitor conversion and settlement rates.
Track each referral from screening through to solicitor settlement, matching expected fees against actual payments received.
During FNOL or claim handling, prompt the handler to assess injury eligibility using configurable screening questions.
Record the claimant's informed consent to referral and confirm fee disclosure in line with FCA CMC requirements.
Submit the referral to the selected panel solicitor with all supporting claim documentation attached.
Monitor the referral through solicitor acceptance, medical reporting, and settlement stages.
Match solicitor fee payments against expected referral income and flag discrepancies for follow-up.
Try these tools to assess and improve your operations.
SwiftCase captures informed client consent, fee disclosure acknowledgements, 14-day cooling-off period confirmations, and complaints records — the core obligations under FCA CMC authorisation.
You configure panel solicitor allocation rules based on claim type, injury severity, geography, and contractual volume commitments. Referrals are distributed automatically with full audit trail.
Yes. For claims falling under the Whiplash Injury Regulations 2021 and the Official Injury Claim portal, SwiftCase tracks tariff-band eligibility and flags claims that must be processed through the OIC.
SwiftCase provides referral fee dashboards showing expected vs received income, conversion rates by solicitor, and average time-to-fee across your referral book.
See how SwiftCase automates injury screening, FCA CMC compliance, and fee reconciliation for accident management companies.
